Experience

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  Cik telecom inc.

  May 2022 - Aug 2022

  Technical support representative intern

  Provided technical support to customers via phone and email, addressing a wide range of technical issues. Troubleshot hardware and software problems, including modem/router issues and connectivity problems. Assisted with network setup and configuration for customers, improving their overall service experience. Created detailed support documentation to streamline troubleshooting processes for future reference.

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  Alp consulting ltd.

  Jun 2023 - Aug 2023

  Networking intern

  Configured routers and switches under supervision, enhancing network infrastructure for clients. Participated in network maintenance tasks, including monitoring network performance and updating firmware. Assisted in troubleshooting network issues, ensuring minimal downtime and enhanced network security. Collaborated with senior technicians to develop network diagrams and documentation for client projects.