Experience

• 

  Zurich insurance

  Aug 2009 - now

  Building relationships with key internal and external business contacts, suppliers and BC&IT to develop project collaboration and exchange of information. Executing projects successfully against each of the key dimensions of scope, cost and time, whilst mitigating the risk of change and embedding effective controls.Utilisation of skills to analyse and interpret complex financial and project related data. Evaluation of workstream progress and verification of project success through the use of Zurich tools. Working with cross functional teams, influencing and negotiating to achieve results. Determines an appropriate team structure according to the size and demand of a project, securing the resources required to successfully deliver. Tracking key project metrics, issues, risks, changes and to produce monthly status reports. Show less Managed a team of 18 people, prioritising tasks, ensuring delivery of a top quartile performance. Designed tools to aid with the success of my team, this helped to keep track of their performance, individual’s needs and to ensure all tasks are effectively managed.Conducted call quality and compliance checks as well as sales coaching on team members to ensure continuous performance.Produced monthly MI reports, analysed this to identify trends and areas of improvement, also designed, prepared and delivered training sessions for my staff, peers, and senior management whilstpro-actively looking to improve work practices, workflow and processes. Show less

  • UK IT Service Management Lead

    Aug 2021 - now

  • Senior Project Manager

    Apr 2017 - Aug 2021

  • Project manager

    Feb 2011 - Apr 2017

  • Assistant Team manager

    Aug 2009 - Jan 2011