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John McDonald

John McDonald

Claims Programme Manager/European Quality of Service

Followers of John McDonald769 followers
location of John McDonaldDublin, County Dublin, Ireland

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  • Timeline

  • About me

    Owner @ Redefine Consulting Ltd. | Process Improvement, Change Management

  • Education

    • Griffith College Dublin

      -
      BA Hons. Business Studies Operations Management and Finance First Class Honours

    • Chartered Insurance Institute

      -
      Dip CII Insurance

      As the premier professional body for the global financial services profession, the Chartered Insurance Institute (CII) promotes higher standards of integrity, technical competence and business capability.

  • Experience

    • AXA

      Mar 2005 - Jun 2012
      Claims Programme Manager/European Quality of Service

    • Redefine Consulting Ltd

      Dec 2012 - now
      Director

  • Licenses & Certifications

    • Trainer Skills Certificate

      Irish Institute of Training and Developmemnt
      Nov 2007

    • Master Black Belt Change Management Training

      AXA Operational Excellence Group
      Jan 2007

    • Master Black Belt Training Kaizen and Lean

      AXA Operational Excellence Group
      Jan 2007

    • Six Sigma Black Belt - Design For Six Sigma

      AXA Operational Excellence Group
      Jan 2006

    • Six Sigma Black Belt - DMAIC Improvement Process

      AXA Operational Excellence Group
      Jan 2005