Experience

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  Jg global support solutions (private practice)

  Sept 2003 - now

  Owner & it consultant in chief

  • Act as the main point of customer contact and outreach • Currently serve and satisfy a customer base of over 100• Upgrade older machines from Windows XP or Vista to Windows 7 on a constant basis.• Perform the removal of viruses, malware, spyware, toolbars, and other bloatware.• Make recommendations on antivirus programs and implement their immediate use.• More than 10+ years of experience in the industry.• Use TeamViewer & LogMeIn to remotely update operating systems and troubleshoot problems. Show less

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  Ups

  Mar 2007 - Mar 2009

  Training/production supervisor

  • Interviewed, selected, and personally trained over 50 warehouse personnel in best practices for job safety (including HAZMAT training). • Sustained a 50% reduction in both new-hire turnover and work related injuries which resulted in tens of thousands dollars of savings for UPS.• Supervised the heaviest volume package belts which kept the entire hub running and prevented shutdown in building package operations thus resulting in further savings.• Provided quality control training which reduced package missorts to near-zero in employees trained by me personally. Show less

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  Watchtower

  Apr 2009 - Aug 2011

  Materials handler/order fullfiller (purchasing)

  • Conferred with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.• Requisitioned needed personnel, supplies, equipment, and parts using SAP, Workflow software, and Admin2000 (in-house database program).• Acted as a main point of contact between vendors and warehouse personnel.• Operated machines, vehicles, and other equipment such as forklift trucks, lift trucks, order pickers and walkie-riders to complete work assignments and support organized logistics and workers worldwide.• Versatile rotation of duties between inventory management, logistics, transportation, security and customer service Show less

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  Hms languages

  Jan 2010 - Jan 2015

  Systems admin & online instructor

  • Provide remote technical support from Baltimore to instructors and students located in Germany.• Moderate classroom discussions using Adobe Connect Pro.• Train and supervise new instructors providing a vital leadership role for the company.• Currently assist with maintaining major contracts with companies such as Nike, Leoni, & Ferchau Engineering

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  En engineering

  Jan 2015 - Jun 2017

  Comprehensive Design of Gas Main Systems for Washington Gas Light Corporation. Distribution and Transmission analysis and inspection. Coordinate design plans with State Permit Offices to approve construction. Site visits to verify work performed correctly or to survey area prior to starting work. Gas Main Design Services For Washington Gas Light Company throughout the Washington DC - NoVA greater metropolitan area. This includes creating permits to perform work as designed.

  • Sr. Design Drafter

    Apr 2017 - Jun 2017

  • Design Drafter

    Jan 2015 - Apr 2017
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  Tesla

  Jun 2017 - now

  Technical support specialist iii (system diagnostics)

  Provide Global Support for Tesla Solar Systems and Tesla Powerwall Batteries.Run commands using custom Python scripts to update, repair, diagnose, and improve systems.