Experience

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  Eastern trading company

  Jan 1987 - Jan 1999

  Accountant
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  Brilliant tutorials

  Jan 1993 - Jan 1994

  Junior executive
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  Cognizant

  Jan 1995 - Jul 2005

  Senior associate - c&ds

  • Leading the content and design services team.• Help Authoring.• Preparing systems documentation.• User Manual preparation.• Proposal writing.•Compiling business knowledge and project knowledge

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  Symphony services corp. (india) pvt. ltd.

  Jul 2005 - Apr 2006

  Lead engineer - documentation

  • Gap analysis of client documentation.• Defining standards and style for documentation.• Reviewing and providing guidance to junior technical writers.• Modifying user documents based on the needs of different countries.

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  Airbee wireless

  Jan 2006 - Jan 2007

  Manager

  * Managed the documentation team to deliver user manuals and API guides.

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  Sum total systems

  Apr 2006 - Oct 2006

  Training designer

  • Involved in updating the Instructor Manual for a Learning Management System.• Handled product training for new recruits and clients.

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  Kla

  Oct 2007 - Feb 2011

  Manager - technical writing

  • Managed a team of vendor resources in delivering technical documentation, technical illustration, patent writing, documentum administration, and training coordination.• Documentum Administration.• Ensuring compliance to standards.• Vendor relationship.

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  Freelance consultant

  Mar 2011 - Dec 2014

  Freelance consultant - technical writing, training, elearning, project management consultancy

  For the past three years, I have been working as Freelance Consultant. I deliver projects on Technical Writing, Marketing Collaterals, Training, eLearning, and Project Management.As a freelancer, I have worked on projects for the following organizations:1.Zylog Services - Technical Writing (User Manual), Webcontent2. elemenK - eLearning content3. Desicrew - eLearning content4. Liqvid - eLearning content5. MindTree - Service documents6. ICON - Technical Writing Training7. SIFY - Editing services8. Content Pallete - Technical Writing Training9. Exalt Consulting - Marketing Collaterals10. Lionbridge - Instructional Design11. Thirdwave - Technical documentation12. RaveMax - Web Content13. Suede - Web Conten14. STC - Several presentations on Technical Writing concepts and Project Management15. Green Apples - Online Help, Elearning (Complete Lifecycle) Show less

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  Bmc software

  Mar 2015 - Apr 2016

  Staff - information developer

  * Created Wiki topics and videos for a Single Sign-On product.* Edited and fixed customer comments for a CMDB solution.* Worked in an agile environment.* Interacted with development teams located across the globe.* Applied minimalism concepts to concise the existing topics.

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  Origin learning (a division of elb learning)

  May 2016 - Sept 2016

  Lead instructional designer

  * Created power point based training materials for a Capital Project Management Software.* Authored assessment questions.* Interacted with the client regularly to gather inputs.* Attended the training program to take notes and edit the training materials.

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  Freelance consultant - technical writing, instructional design, marketing communications, blogging

  Oct 2016 - Mar 2021

  Freelance consultant - technical writing, instructional design, marketing communications, blogging

  Technical Writing, Instructional Design, Marketing Communications, Blog writing* Creating documents for an IoT startup.* Writing blogs for an AI startup.* Writing blogs for www.shopusa.com.* Creating topic based documents using Atlassian confluence for a single sign-on product.* Creating HTML based online help for a contract management system.* Used Visio Professional to create architectural diagrams for a contract management system. * Completed a project for an embedded organization. Created white papers, tutorials, and a video.* Defined a process for collating knowledge documents at VVDN Technologies and helped the team develop a tool for automating knowledge collection. Show less

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  Veryon

  Mar 2021 - now

  Senior technical writer

  Leading a team in documenting content for an Aircraft Maintenance ERP product. Restructured and moved the content to a Content Management System. Working with teams across different geographies (India, Sri Lanka, Europe, North America) in preparing topic based user guides, videos, and release notes.