Laura McCarthy

Laura McCarthy

Customer Service

Followers of Laura McCarthy413 followers
location of Laura McCarthyBelfast Metropolitan Area

Connect with Laura McCarthy to Send Message

Connect

Connect with Laura McCarthy to Send Message

Connect
  • Timeline

  • About me

    Manager Technical Support Services at Johnson Controls

  • Education

    • Ulster University

      2010 - 2014
      Information and Communication Technologies Computing First class honours with commendation
  • Experience

    • Matalan

      Sept 2008 - Sept 2013
      Customer Service
    • Tyco Security Products

      Jul 2012 - Nov 2017
      Test Engineer
    • Johnson Controls

      Nov 2017 - now
      • Manager Technical Support Services

        Oct 2020 - now
      • Senior Level 3 Technical Support Engineer

        Nov 2017 - Oct 2020
  • Licenses & Certifications

    • BCS Foundation Certificate in Information Security Management Principles

      BCS, The Chartered Institute for IT
      Jul 2021
    • ILM Level 5 Award in Leadership and Management

      ILM
      Jul 2019
    • ITIL Foundation Certification

      ITIL Foundation Certification Training Level
      Aug 2018
    • ISTQB Certified Tester Foundation Level

      ISTQB - International Software Testing Qualifications Board
    • Certified Ethical Hacker (CEH)

      EC-Council
      Aug 2021
    • Microsoft Certified Professional

      Microsoft
      Sept 2013
    • Microsoft Technology Associate

      Microsoft
      Sept 2013