Deep Enrich
Laura McCarthy
Customer Service
413 followers
Belfast Metropolitan Area
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About me
Manager Technical Support Services at Johnson Controls
Education
Ulster University
2010 - 2014Information and Communication Technologies Computing First class honours with commendation
Experience
Matalan
Sept 2008 - Sept 2013Customer Service
Tyco Security Products
Jul 2012 - Nov 2017Test Engineer
Johnson Controls
Nov 2017 - nowManager Technical Support Services
Oct 2020 - nowSenior Level 3 Technical Support Engineer
Nov 2017 - Oct 2020
Licenses & Certifications
BCS Foundation Certificate in Information Security Management Principles
BCS, The Chartered Institute for ITJul 2021
ILM Level 5 Award in Leadership and Management
ILMJul 2019
ITIL Foundation Certification
ITIL Foundation Certification Training LevelAug 2018
ISTQB Certified Tester Foundation Level
ISTQB - International Software Testing Qualifications Board
Certified Ethical Hacker (CEH)
EC-CouncilAug 2021
Microsoft Certified Professional
MicrosoftSept 2013Microsoft Technology Associate
MicrosoftSept 2013
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