Deepthi Palukuri

Experience

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  Cognizant technology solutions

  Nov 2013 - Oct 2016

  Associate

  • Incident Management for the end user issues at second level also proactively addressing issues from the monitoring tools • Change and upgrade support by co coordinating with various teams and enabling new monitoring for new upgrades.• Root causes Analysis (RCA) of tickets and providing permanent solutions for the same.• Building solutions of recurring problems through problem management.• Run Monthly performance Reports, incident Review calls and Process walk through sessions with Client Senior Managements in both IT and Business • Install and configure Oracle 11g components for monitoring client file load in STAC and MVAS systems.• Online Salary deferral agreements changes through microsites.• Perform the eligibility calculations of participants belongs to 457B, 403B Plan types.• Managing and monitoring Batch instances and faults.• Configure, maintain and support production databases.• Perform unit tests and fix bugs.• Incident ticket resolution without crossing the defined SLA.• Involves in analyzing the issue & discovering the root cause and fixing the code defects.• Performs participant’s data cleanup in database via data repair in production. • Develop custom reports, data retrieval from production database on clients’ requirement.• Deployed the applications, formats of WAR, JAR and EAR in WebLogic Server.• Patch updates and Version Upgrades for Weblogic servers.• Configure and administered of JDBC, JMS, JNDI in WebLogic Server.Provided L1 and L2 24/7 basis on Invoice/Email support for production. Show less

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  Bank of America

  Oct 2016 - Apr 2019

  Senior Software Engineer
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  Philips

  Apr 2019 - Dec 2019

  Senior Software Engineer
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  State Street

  Dec 2019 - Sept 2022

  Team Lead

  • Handling Banking and financial application issues under GWBT umbrella as part of BAU. • Handling new projects, Enhancements and Risk assessments with various country regulatory boards and coordinate with various vendors and operation teams to ensure the bank compliance with regulations and Risk policies. • Run Monthly performance Reports, Capacity planning , incident Review calls and Process walk through Meetings with Senior Managements in both IT and Business • Analyze the system capacity in terms performance for system tuning and also analyze Exceptions from the logs to identify the possible issues and work with Dev Teams.• Handling system migration/upgrades from existing system, servers, flow to new one. Which primarily involves coordination with vendor, regulator, and Operation teams. • Participated in key projects for expansion of the business to ensure seamless implementation with Requirement analysis, Quotation verification and approval process, Production Support transition• Ability to make The right technical decision in the Incident bridges as part of Application Owner's team Also on the SCRUM calls by analyzing the requirements to allocate tasks to the resources • Managing and monitoring infrastructure, servers, middleware, databases, and batch jobs as part of proactive monitoring and work on the failures to fix at the earliest to restore the BAU• Handled Application Resilience certifications, DR Activities, Critical Site Tests and Regulatory Audits for Thailand and Philippines branches.• Provided L2 24/7 basis on Invoice/Email support for production. Show less

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  Wells Fargo

  Aug 2022 - now

  Senior Software Engineer