Experience

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  Nestle nigeria plc

  Jan 2013 - Jan 2014

  Industrial training

  Installing hardware and software systemsMaintaining or repairing equipmentTroubleshooting a variety of computer issuesSetting up computer security measuresConfiguring computer networksOffering technical support on-site or via phone or email

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  Atlantic shrimpers limited

  Nov 2016 - Jan 2017

  Computer data operator

  - Insert customer and account data by inputting text based and numerical information from source documents within time limits.- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry.- Review data for deficiencies or errors, correct any incompatibilities if possible and check output- Research and obtain further information for incomplete documents.- Apply data program techniques and procedures.- Generate reports, store completed work in designated locations and perform backup operations.- Scan documents and print files, when needed.- Keep information confidential.- Respond to queries for information and access relevant files.- Comply with data integrity and security policies.- Ensure proper use of office equipment and address any malfunctions. Show less

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  Primierer food nig. ltd

  Aug 2017 - Sept 2019

  Quality control assistant
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  Access bank plc

  Sept 2019 - Jul 2022

  *Assisting with the detection and recording of possible Problems*Maintaining accurate hardware and software inventory and configuration information*Escalating the process as necessary per established escalation policies*Keeping affected business partners informed about progress*Assisting with the fulfillment of Service Requests*Occasionally works during evening or weekend hours when warranted*Working knowledge of MS operating systems and applications Monitoring the status and progress towards resolution of assigned Incidents Performing Incident investigation diagnosis and resolution Show less *Manage the Command Center NOC operations teams by providing the strategical direction for application, server/storage/end user compute health activities and day to day operations. Often rolling up your sleeves and helping with evening or weekend activities.*Partner with other teams within and outside of IT to get work done.Gain the knowledge of organization's existing and planned Information Architecture and Information Management (IM) Methodology in faster manner to develop the future state strategy *Responsible for the management of network performance and end-to-end service quality for the Network infrastructure (i.e. analysis of bandwidth reports; coordination with NOC Tools Team for improving performance, etc.).*Participate in problem management meetings with focus on recent major incidents, Root Cause Analysis, incident trending, and operational issues; and ensure key data is gathered during all customer impacting issues and provided to the Problem Management Team when needed*Ensure proper documentation/runbooks exist within the Command center to facilitate timely escalation to IT and Alliances, to ensure timely service and support engagement (cross-tower, external, etc.) Show less

  • Information Technology Service Desk

    Sept 2019 - Jul 2022

  • Information Technology Service Delivery

    Sept 2019 - Jul 2022
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  Tek experts

  Jul 2022 - Oct 2023

  Dynamics erp technical support engineer

  - Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management.- Diagnose and resolve technical issues in Microsoft Dynamics ERP.- Research questions using available information resources and advise customers on appropriate action.- Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems.- Collaborate with subject matter experts and escalation managers when additional support is needed.- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved. Show less

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  Nestlé

  -

  I.t technician
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  Mindsprint

  Oct 2023 - now

  Application support executive

  - Determine and develop user requirements for systems in production, to ensure maximum usability- User creation/access granting.- Transactional errors analysis.- Monitoring and fixing of LS-Retail replication. - Temporary document (record) fixes.- Creation of Budget for unbudgeted requests, Budget for CAPEX.- Sampling Budget management. Bulk configuration changes- Provisioning of technical support to the Application Resolution of other end user technical issues - Functionalities test on Test and Quality servers. Show less