Mahitab Ghanim

Mahitab Ghanim

Skills Trainer

Followers of Mahitab Ghanim717 followers
location of Mahitab GhanimGiza, Al Jizah, Egypt

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  • Timeline

  • About me

    Data & Bus.Solutions 2nd Line SR.Rep and technical Trainer, Vodafone Egypt

  • Education

    • Ain Shams University

      2015 - 2019
      Bachelor's degree PSYCHOLOGY
  • Experience

    • Resala Training Centers - مراكز رسالة للتدريب

      Nov 2018 - now
      Skills Trainer

      - Design and develop training material.- present information using a variety of techniques or formats, such as role-play, simulation, team exercises, group discussion, videos, or lectures-Get feedback after every training .

    • Vodafone

      Sept 2019 - now

      -Design training material about soft skills, Vodafone policy, quality, technical information about the internal system and how to use it by BLOOM'S TAXONOMY Model.-choose the learning methods & methodologies like brainstorming, discussion, field trip, role play, andsimulation.- create a participant guide used by participants as a reference and in exercises.- create PowerPoint slides to help the audience to follow the content flow.- Design a Lesson Plan for training.- Train newcomers.- Evaluate trainees through tests.- follow and help the trainees after training. Show less -Answer inbound calls and help in solving the customer's problems & complaints to ensure customersatisfaction.-Use questioning trouble shouting and listening skills that support effective communication.-Help in solving the customer's problems and complaints to ensure achieving FCR target.-Provide Vodafone Egypt internet customers with all required information related to company productsand services by delighting them with superior customer services.-Follow up on all customer-related issues and provide timely feedback to Vodafone Egypt internetcustomers.- Being one of the Escalation Team that helps customers who have a problem need supervision accessto solve their problems by communicating with different departments to resolve customer problems andrequests when needed in a highly professional manner.-Delegated as a leader to my team many times, Show less

      • Data & Bus.Solutions 2nd line SR.Rep

        Sept 2022 - now
      • Data&Fixed Trainer

        Mar 2022 - now
      • Customer Service Trainer (Fulfillment Loan)

        Apr 2021 - now
      • Data and Fixed representative

        Sept 2019 - now
  • Licenses & Certifications

  • Volunteer Experience

    • Skills Trainer

      Issued by Resala Training Centers - مراكز رسالة للتدريب on Nov 2018
      Resala Training Centers - مراكز رسالة للتدريبAssociated with Mahitab Ghanim
    • Writer

      Issued by Zid | زد on Jan 2019
      Zid | زدAssociated with Mahitab Ghanim