Mahitab Ghanim

Experience

• 

  Resala Training Centers - مراكز رسالة للتدريب

  Nov 2018 - now

  Skills Trainer

  - Design and develop training material.- present information using a variety of techniques or formats, such as role-play, simulation, team exercises, group discussion, videos, or lectures-Get feedback after every training .

• 

  Vodafone

  Sept 2019 - now

  -Design training material about soft skills, Vodafone policy, quality, technical information about the internal system and how to use it by BLOOM'S TAXONOMY Model.-choose the learning methods & methodologies like brainstorming, discussion, field trip, role play, andsimulation.- create a participant guide used by participants as a reference and in exercises.- create PowerPoint slides to help the audience to follow the content flow.- Design a Lesson Plan for training.- Train newcomers.- Evaluate trainees through tests.- follow and help the trainees after training. Show less -Answer inbound calls and help in solving the customer's problems & complaints to ensure customersatisfaction.-Use questioning trouble shouting and listening skills that support effective communication.-Help in solving the customer's problems and complaints to ensure achieving FCR target.-Provide Vodafone Egypt internet customers with all required information related to company productsand services by delighting them with superior customer services.-Follow up on all customer-related issues and provide timely feedback to Vodafone Egypt internetcustomers.- Being one of the Escalation Team that helps customers who have a problem need supervision accessto solve their problems by communicating with different departments to resolve customer problems andrequests when needed in a highly professional manner.-Delegated as a leader to my team many times, Show less

  • Data & Bus.Solutions 2nd line SR.Rep

    Sept 2022 - now

  • Data&Fixed Trainer

    Mar 2022 - now

  • Customer Service Trainer (Fulfillment Loan)

    Apr 2021 - now

  • Data and Fixed representative

    Sept 2019 - now