Fabiano Vidal

Experience

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  Liq

  Jun 2002 - Jan 2008

  Customer Service Agent

  • Customer Service support.• Call centre operator.• Backoffice analyst.

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  Jaguar Logistics

  Jan 2008 - May 2010

  Import and Export Agent

  • Shipment coordination of sea, air, rail and road cargo from point A to B.• Issuing, processing and reviewing all shipping documentation: Bill of Lading (MB/L & HB/L), Air Waybill (MAWB & HAWB), Cargo Manifest, Commercial Invoice, Proforma Invoice, Packing List, Certificate of Origin, Letter of Credit, Confirmation of Insurance, Import Declaration and others).• Experience in Deep & Short Sea Liner alongside air and road freight.• Pricing of international air, land and sea freight.• Management of custom broker to release process at port or airport.• Experience working with consolidate/groupage cargo.• Tracking of air and sea cargo exportation/importation.• Arranging pick-up/delivery shipments.• Customer Service support. Show less

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  Unilog SA

  May 2010 - Sept 2010

  Commercial - Inside Sales - Contract

  • Inside sales with a focus on sea freight.• Working on large BID’s to secure the best price for contracts.• Negotiation on contracts and pricing of international air, land and sea freight.• Liaising with colleagues to ensure team freight sales targets were achieved.• Researching local companies, profiling and lead generation.

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  MSL Corporate

  Sept 2010 - Jun 2012

  Import & Export Agent

  • Inside sales selling freight and sending any freight quote.• Co-ordination of overall process and management of various stakeholders (international partners, customers, exporters, importers and carriers).• Provision of customer service on all freight sales.• Issuing, processing and reviewing all shipping documentation: Bill of Lading (MB/L & HB/L), Air Waybill (MAWB & HAWB), Cargo Manifest, Commercial Invoice, Proforma Invoice, Packing List, Certificate of Origin, Letter of Credit, Confirmation of Insurance, Import Declaration and others).• Experience in Deep & Short Sea Liner alongside air freight.• Practical application of EU, MERCOSUR, CAN, NAFTA and ANSEA trade agreements.• Pricing of international air, land and sea freight.• Experience exporting & importing from China and greater Asian region. Show less

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  Mitie

  Jul 2012 - Dec 2014

  Logistics Administration

  • Management of incoming and outgoing post for an office with over 2,000 employees.• Sorting of post by classification with close attention to detail.• Handling of confidential documents – ensuring receipt and delivery.• Working to tight deadlines to ensure post is managed on time.• Completion of associated postal administrative tasks.• Supervising the work of five colleagues.• Organisation of weekly roster and payroll duties.

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  MSC Mediterranean Shipping Company

  Jan 2015 - Mar 2016

  Import Liner Agent (Deep & Short Sea)

  • Customer service with all imports shipments from and outside EU / EEC to Ireland. Providing shipment status, tracking & tracing, ETA & ETD (Estimated Time of Arrival & Departure), sending pre-alerts and answering any enquires over the telephone or e-mail for all MSC customers.• Co-ordination of all transhiped containers to Ireland from the ports of Antwerp, Rotterdam and Liverpool coming from various origins. • Container controller for imports & exports.• Controller for quay rent (storage), demurrage and detention.• Pre-releasing containers at Dublin port.• Arranging inland transport to the final destination such as road, rail and ferries.• Co-ordination of overall process and management of various stakeholders (international partners, customers, exporters, importers and carriers).• Issuing, processing and reviewing all shipping documentation.• Processing ocean freight bookings.• Experience in deep & short sea liner.• Practical application of EU, MERCOSUR, CAN, NAFTA and ANSEA trade agreements.• Experience exporting & importing from China and greater Asian region.• Customer service in Spanish and Portuguese.• Working to extremely tight deadlines to ensure freight is delivered in a timely manner. Show less

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  Johnson Stevens Ltd & Transocean Forwarding Ltd - Agent for Yang Ming, WEC Lines, ICL & Unifeeder

  Mar 2016 - Apr 2018

  Customs Clearance & Import Liner Agent (Deep & Short Sea)

  • Customs Clearance Processing for non-EU OR EU Cargo & Personal Effects for sea, air & road freight - (C Status & T1 Status).• Application of Customs Fee Duty & VAT and application of relief for Customs fees if applicable.• Application of TARIC codes for Customs Clearance processing for Ireland & some EU countries (Fiscal Representation).• Arranging bond transfer to remove groupage containers from Dublin Port to bonded warehouse in order to process customs clearance.• Co-ordination of customs clearance in another EU port of entry - C Status/EU Goods.• Customer service via email and telephone with all imports shipments from non-EU & EU / EEC to Ireland.• Co-ordination of all transshipped containers (sea freight) to Ireland from the ports of Antwerp, Rotterdam & Liverpool with worldwide origins. • Co-ordination of air and road freight from non EU & EU regions.• Arranging inland transport to the final Irish destination using road, rail and ferries for international companies.• Issuing, processing and reviewing all shipping documentation: Bill of Lading, Sea Waybill, Telex Release, Cargo & Freight Manifest, Discharge List, Commercial Invoice, Packing List, Certificate of Origin, Letter of Credit, Confirmation of Insurance, Import & Export Customs Declaration, Advice of Arrivals, Invoices, Releases, Delivery Orders and others.• Container controller for imports/exports and for quay rent (storage), demurrage & detention charges.• Issuing, processing and checking invoices, credit & debit notes.• Practical application of Import & Export from EU, MERCOSUR, CAN, NAFTA, GCC & ANSEA tradeagreements.• Managing the workload of team members and providing coaching & training.• Identifying & developing business opportunities to grow the business and gain market share.• Providing team and operational performance updates to senior management.• Off-site training sessions with key customers on Customs Clearance skills and implementation of processes to improve workflow. Show less

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  Ace Express Freight

  Apr 2018 - Apr 2019

  Ocean Department Manager

  • Ocean department manager & people manager to three executives.• Extensive experience in issuing, processing & reviewing all shipping documentation: Bill of Lading (MBL & HBL), Sea Waybill, Telex Release, Cargo & Freight Manifest, Discharge List, Commercial Invoice, Proforma Invoice, Packing List, Certificate of Origin, Letter of Credit, Confirmation of Insurance,Import & Export Customs Declaration, Advice of Arrivals, Invoices, Releases & Delivery Orders.• Application of Customs Fees (Duty & VAT) and application of Customs relief fees once applicable.• BREXIT application of Customs Fees for a non-EU deal scenario.• Understanding and practical application of import & export for EU & non-EU countries.• Application of TARIC commodities codes for customs clearance processing in Ireland & EU.• Experience in exports from Ireland into North & South America, Middle East, Asia, Australasia & Africa.• Working closely with Diageo, Bushmills, C&C Magners, Bailey's, Athlone Extrusions & Nestbox to make sure their supply chain is kept on time/target for their customers.• Implementation of SOP’s & KPI's within the ocean department.• Integration between CRM & other systems across the company.• Producing analysis of ocean freight shipments revenue/profit reports (P&L).• Providing team and operational performance updates to senior management. • Identifying & developing business opportunities to grow the business & gain market share.• Managing rate setting / contracts for FCL & LCL freights for imports & exports with various suppliers.• Quoting ocean RFQ's & Tenders.• Quoting ocean freight for FCL & LCL for customers & shipping agents.• Analysis of possible Brexit scenarios (deal or non-deal). WTO, Swiss, Norwegian or Canadian models.Presentation and discussions with Irish & UK customers about requirements for no deal Brexit.• Off-site training sessions with key customers on logistics / customs clearance skills & implementation of processes to improve workflows. Show less

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  Hellmann Worldwide Logistics

  Apr 2019 - Jan 2020

  Consultancy Work

  • Providing consultancy service for Hellmann Worldwide Logistics within the UK & Irish markets. • Working closely with Spinney's, African & Eastern and Gulf Beverages Irish suppliers such as Diageo, Bushmills, C&C Magners, Bailey's and Nestbox to make sure their supply chain (3PL) is kept on time / target (UAE shipments). • Providing support to Hellmann for all Irish accounts.

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  Groupe BBL - Transport International

  Feb 2020 - Dec 2021

  Freight Forwarding / Key Accounts Management

  • Key Accounts and Freight Forwarding Management.• Business Development within current and new accounts.• Negotiating spot rates, FAK rates, BID’s and Tenders with customers and suppliers across all multimodal services and making sure all rates are valid and updated.• Overlooking 3PL and Supply Chain Management for all Irish and non-Irish accounts.• Implementation of SOP’s and KPI’s across the Logistics & Supply Chain Department to meet the SLA’s for all BBL’s accounts.• Staff training and supervising their work to make sure all SOP’s & KPI’s are followed.• Working closely with operations, finance and sales teams within all services provided.• Providing team and operational performance updates to senior management.• Hands on operations for Imports & Exports on Deep & Short Sea, Air, Road & Domestic Freight, Warehousing and Customs Clearance processing for non-EU goods.• Providing Logistics and Supply Chain service to major Irish, UK and European companies within the food, pharmaceutical, health & courier sectors.• Extensive experience in issuing, processing, and reviewing all shipping documentation: Bill of Lading (MBL & HBL), Sea Waybill, Telex Release, Air Waybill (AWB), Cargo Manifest, Freight Manifest, Discharge List, Commercial Invoice, Proforma Invoice, Packing List, Certificate of Origin, Letter of Credit, Confirmation of Insurance, Import Declaration, Advice of Arrivals, Invoices, Releases and Delivery Orders.• Application of Customs Fees (Duty & VAT) and application of Customs relief fees once applicable.• BREXIT application of Customs Fees (Duty & VAT) for a non-EU cargo / goods.• Understanding and practical application of import & export for EU & non-EU shipments.• Application of TARIC commodities codes for import customs clearance processing in Ireland & EU.• Experience in exports and imports to / from Ireland to North & South America, Middle East, Asia, Australasia & Africa. Show less

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  DB Schenker

  Jan 2022 - Feb 2024

  Operations Team Lead

  • Operations Team Lead within the Control Tower for one out of few projects for a key DB Schenker customer: AWS Ireland - HQ for EMEA operations (Amazon Data Centres).• Ensure team provides effective and efficient management of export/import for all shipments to/from global destinations (NALA, APAC, LATAM & EMEA), ensuring they are tracked, monitored and managed in accordance with best practice/industry standards, organisational policies, procedures, ensuring compliance within all processes.• Effectively manage operational team members to ensure GP targets are achieved/maximised.• Ensure team members are delivering customer service excellence through all shipments at each stage of their journey – quotation, booking, processing, delivery and closing of the file.• Ensure financial reports for the branch are reflective of activity and where issues are identified appropriate corrective action is taken.• Regularly reviews with team, performance achievements against GP targets and KPI’s, ensuring issues are identified quickly and appropriate activities/interventions put in place to address issues. Where team member performance issues are identified, provide appropriate coaching and training/development to ensure performance gap is addressed.• To be fully responsible and accountable for the day-to-day management and leadership of the operational team, including building performance through excellent people management and leadership skills & practices.• Ensure all work within the team is undertaken in compliance with legislation, industry standards, customs compliance regulations and Company policies and procedures/SOPs, including updates, throughout the Branch.• Identifies, develop and implement, following review with the line manager, interventions/activities/process and procedure changes to the operational delivery of the team, in order to develop operational and customer excellence and to incorporate changes arising from policy, legislative and industry changes. Show less

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  Self Employed

  Feb 2024 - now

  Import & Export Operations Manager