C.See Teh

Experience

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  ASP - Third Party Administrator

  Nov 2016 - Mar 2017

  Pharmacist Assistant

  • Involved in inventory management.• Involved in promoting smoking ceasation programme as well as promoting nicotine products. • Involved in translating laboratory results to customers.

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  Hospital Taiping

  Apr 2017 - Jul 2018

  Hospital Pharmacist

  • Completed provisionally-registered pharmacist (PRP) training in in-patient, out-patient, ward, Cytotoxic Drug Reconstitution (CDR), Total Parenteral Nutrition(TPN), manufacturing department and store. • Abled to screen, fill and dispense prescriptions independently in absolute accuracy• Abled to work in a team for the best functioning of the pharmacy team• Communicated effectively with the patients in solving conflicts or to counsel on compliance• Prepared extemporaneous preparations and examined end products according to the standards before releasing to end-users• Responded relevantly to queries from both the professionals and public • Kept my clinical knowledge updated by attending courses and reading newly released guidelines or studies• Performed quality counselling on daily basis to promote safe use of medicines, compliance and improve patients’ understanding of disease state or medicines• Investigated and reported medication errors as well as implemented improvement measures based on root cause analysis conducted• Critically appraised articles for translational potential to local population served• Worked on night shift and public holidays Show less

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  Klinik Kesihatan Trong, Perak

  Aug 2018 - Jun 2019

  Pharmacist

  • Involved in compiling monthly reports within tight deadline• Maintained stock records of all transactions and ensured accurate control over all drugs • Received stocks from supplier according to standard operating procedure• Managed close expiry medicines according to local policy• Presented issues regarding medicines use and negotiated outcomes with other healthcare professionals such as doctors and nurses in monthly meeting• Reviewed pharmacy outline specification according to national guideline• Audited healthcare facilities in charged according to internal auditing criteria• Developed system and process improvement to continuously improve local practice• Responded timely to product recall notice• Queried manufacturer on ambiguous medicinal products information• Timely reviewed the choices of medicinal products in local formulary• Conducted customers feedback studies to obtain opinions for service improvement Show less

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  Retail Pharmacy

  Jul 2019 - now

  Pharmacist In Charge / Branch Manager

  • Coach a team of 22 at its maximum • Supervise junior pharmacists and new staff on over-the-counter counselling of minor ailment management, dispensing and early spotting of red flag for subsequent referral• Ensure smooth pharmacy operation via proper inventory management, facilities management and man power arrangement, to ensure quality provision of services and minimise medication error. • Resolve customer complaints to customers’ satisfaction • Proactively improving procedures for practicality • Plan and execute sales strategies, promotional events and extra services• Manage employee’s misconduct and disciplinary matter • Being speaker of internal training programme• Ensure accurate and prompt payroll administration• Bridge management and employee relations by addressing demands and practicality of SOPs• Communicate company visions and missions to the team and embody them in team daily operation • Evaluate staff KPIs quarterly • Engage new staff – conduct interview, pick characters and skills set to fit roles• Lead the team into future practices • Actively lead the team into pursuing business opportunities arisen from time to time Achievement – team KPI improvement, statistically proven sales growth, customer-rated experience satisfaction Show less