Suzanne O'Connor

Experience

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  Bywaters Recycling and Waste Management

  Dec 1997 - Sept 2009

  Service Support Manager

  Achievements: > Successfully managed a team responsible for providing support and customer services to approximately 2000 customers> Developed and implementated a company wide bespoke customer support system> Procured state of the art telephone system with technology to capture and analyse call data> Implemented customer support processes, procedures and KPI's> Developed and implemented training syllabus’s for all customer supporting staff> Developed a successful 'Events' service offering, providing cleaning, recycling and waste management for special events within the greater London area. Show less

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  Aktrion Events

  Nov 2009 - Jun 2013

  Business Manager

  Providing Recycling and Waste Management, Cleaning, Litter Picker, Facilities Management; Security, Stewards and any other support services to the Event Industry.With 16 years experience in providing sustainable solutions for events ranging from corporate functions to sporting events, festivals and exhibitions, I have gained invaluable experience in the importance of attention to detail, excellent service delivery and value for money which enabled me to provide a reliable and cost effective package to many event suppliers, organisers and venues throughout the UK. Show less

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  GBN Services

  Sept 2012 - Apr 2016

  Business Development Manager

  • Building and maintaining a customer base with a turnover of over 6 million• Winning new work, ensuring services are set up correctly and are profitable• Project Managed the design, content and implementation of GBN Services new website • Responsible for the performance of the web site and uploading news stories, licences,documents and information required to keep it current and informative • Implementing and managing other marketing requirements to include newsletters, social media, press releases etc• Obtained WAMITAB (Operator Competence Certificate) Show less

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  Borough of Broxbourne

  Sept 2016 - Mar 2023

  Level 2 Swimming Teacher
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  Zest Recycle

  Aug 2017 - now

  Business Consultant / Project Manager
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  Self Employed

  May 2019 - now

  Waste Management Consultant - Project Manager ( Prince2 Qualified)
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  Office for National Statistics

  Feb 2021 - May 2021

  Census Field Team Leader
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  The Bannatyne Group

  Feb 2022 - Nov 2024

  Level 2 Swim Teacher
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  Little Chimneys Guest House

  Jan 2023 - now

  Owner

  www.littlechimneys.com

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  Fusion Lifestyle

  Jan 2025 - now

  Swimming Teacher