Suzanne O'Connor

Suzanne O'Connor

Service Support Manager

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location of Suzanne O'ConnorLittle Waltham, England, United Kingdom

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  • Timeline

  • About me

    Waste Management Consultant - Project Manager

  • Education

    • Trinity Catholic High School

      -
  • Experience

    • Bywaters Recycling and Waste Management

      Dec 1997 - Sept 2009
      Service Support Manager

      Achievements: > Successfully managed a team responsible for providing support and customer services to approximately 2000 customers> Developed and implementated a company wide bespoke customer support system> Procured state of the art telephone system with technology to capture and analyse call data> Implemented customer support processes, procedures and KPI's> Developed and implemented training syllabus’s for all customer supporting staff> Developed a successful 'Events' service offering, providing cleaning, recycling and waste management for special events within the greater London area. Show less

    • Aktrion Events

      Nov 2009 - Jun 2013
      Business Manager

      Providing Recycling and Waste Management, Cleaning, Litter Picker, Facilities Management; Security, Stewards and any other support services to the Event Industry.With 16 years experience in providing sustainable solutions for events ranging from corporate functions to sporting events, festivals and exhibitions, I have gained invaluable experience in the importance of attention to detail, excellent service delivery and value for money which enabled me to provide a reliable and cost effective package to many event suppliers, organisers and venues throughout the UK. Show less

    • GBN Services

      Sept 2012 - Apr 2016
      Business Development Manager

      • Building and maintaining a customer base with a turnover of over 6 million• Winning new work, ensuring services are set up correctly and are profitable• Project Managed the design, content and implementation of GBN Services new website • Responsible for the performance of the web site and uploading news stories, licences,documents and information required to keep it current and informative • Implementing and managing other marketing requirements to include newsletters, social media, press releases etc• Obtained WAMITAB (Operator Competence Certificate) Show less

    • Borough of Broxbourne

      Sept 2016 - Mar 2023
      Level 2 Swimming Teacher
    • Zest Recycle

      Aug 2017 - now
      Business Consultant / Project Manager
    • Self Employed

      May 2019 - now
      Waste Management Consultant - Project Manager ( Prince2 Qualified)
    • Office for National Statistics

      Feb 2021 - May 2021
      Census Field Team Leader
    • The Bannatyne Group

      Feb 2022 - Nov 2024
      Level 2 Swim Teacher
    • Little Chimneys Guest House

      Jan 2023 - now
      Owner

      www.littlechimneys.com

    • Fusion Lifestyle

      Jan 2025 - now
      Swimming Teacher
  • Licenses & Certifications

    • WAMITAB

      The Chartered Institution of Wastes Management
    • Level 2 Swimming Teacher

      The ASA
      Sept 2016
    • PRINCE2® 2017 Practitioner

      PEOPLECERT QUALIFICATIONS LTD
      Aug 2019
    • PRINCE2® Foundation Certification Training

      PEOPLECERT QUALIFICATIONS LTD
      Jul 2019