Ana Turlai

Experience

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  Iteratia

  Sept 2012 - Oct 2014

  International Account Manager

  Consulting clients on available services and providing estimation according to requirements, preparing technical specification for web projects, project management.

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  Versane

  Oct 2012 - Jan 2013

  SMM Manager

  SMM for Mugshots.com

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  Соломон Инвест

  Jan 2015 - Jun 2015

  SMM Manager

  Helped business owners market their businesses for sale by studying every detail about the business and transforming it into a trade offer for people interested in buying a business.

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  FoxCommerce

  Mar 2016 - Jan 2017

  Talent Manager

  - Hunted Scala developers across different sources across Russia, Ukraine and Belarus;- Held interviews and evaluated applicants;- Helped new and existing dev team members to adapt better to the company's working environment.

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  Magora

  Mar 2019 - Jun 2021

  Information Technology Business Analyst

  Key Responsibilities: - Capturing and analysis of software requirements;- Building and describing project's structure using mindmaps, user stories, BPMN diagrams, non-functional requirements and other types of documentation;- Technical description of the project in the form of software requirements specification;- BA support through a project's full life cycle including risk management, features prioritisation and project planning (teamed with project managers).Key Achievements:- Designing 6000+ hours systems from the scratch including blockchain, payment systems, medical research, IoT, AI systems, customer service, procurement systems and many more;- Creation of a major BA skills training course and using it to mentor Junior BA employees and Project managers to improve the overall performance and share knowledge. Show less

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  Arrival

  Jul 2021 - Apr 2023

  Business Process Designer

  Key responsibilities:- Capturing business processes “as is” and performing current process performance review;- Actively engaging process owners in defining key results for the desired “to be” process;- Design and implementation of SOX compliant business processes from business process lifecycle to technical specification;- Supporting process seamless execution such as holding workshops, designing user guides, making sure any technical issues are known and fixed;- Process performance in-depth review by composing reports based on key metrics, SLAs, user feedback and using this data to propose process improvements;- Hands on Jira experience to establish processes (setting projects, specific workflows, dashboards, basic bug fixing);- Most experienced with Legal, Finance, Accounting and Talent process areas.Key Achievements:- Unified existing similar back office processes across different departments and legal entities and merged all in a single simple structure;- Established new back office processes from the scratch in Georgia;- Designed a user portal for employees to easily access all back office services both in the UK and Georgian offices. Show less

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  Process Optima

  Jun 2023 - now

  Head of Customer Success

  Key responsibilities:- Building a warm rapport with clients- Attentive business process analysis to provide insights on efficiency and optimization- Atlassian products technical consultation and writing human-friendly user guides- Building a strong support team- Documenting and sharing our experience