Alsayed Farrag

Experience

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  Tns research

  Feb 2011 - May 2012

  Field Interviewer

  Responsible for conducting interviews in Etihad & ADAC luxury lounges; reporting daily achievements to shift supervisor; recording and documenting information gathered during interviews; ensuring that all interviews are conducted in a professional and respectful manner, and maintaining the confidentiality of all information gathered during interviews.Provided excellent customer service to passengers being interviewed and identified and addressed any issues or concerns raised by passengers during interviews.Participated in the development and implementation of strategies to improve the passenger experience at the airport. Collaborated with other teams and departments to ensure the smooth and efficient operation of the airport. Show less

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  TNS Middle East & Africa

  May 2012 - Jan 2013

  Field supervisor

  Responsible for providing leadership and guidance to a team of field agents at the airport; ensuring that all team members are trained and knowledgeable about airport procedures and regulations, and overseeing the daily operations of the airport field team, including managing schedules and assigning tasks.Monitored and evaluated the performance of team members to ensure they are meeting expectations and goals. Ensured that all team members adhere to the airport's safety regulations and procedures.Resolved any operational issues or challenges that may arise in the field while coordinating with other airport departments, such as security and operations, to ensure smooth and efficient operations.Participated in the hiring and training of new team members; maintained strong relationships with key clients and stakeholders; conducted regular performance evaluations and provided feedback and coaching to team members.Provided regular reports and updates to senior management on the team's performance and progress. Show less

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  Albarakah Investments Holding Company L.L.C

  Feb 2013 - Dec 2015

  Admin Assistant- Legal Department

  Responsible for preparing reports and financial data; preparing Labour Accommodation Contracts, Commercial Contracts (Shops & Offices, etc.), and Apartments Contracts; answering incoming inquiries from clients and helping them whenever they are facing any difficulties understanding the contract terms and conditions; following up with the clients to complete the contracts renewal process including, sending renewal notifications, collecting the required legal documents and following up the payments of the contracts.Prepared drafts of legal documents, including formatting of letters, memos, and agreements, and organized the scheduling of meetings, conferences, and events; distributed minutes for them.Provided high-level administrative support by managing operations, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, arranging conference calls, and scheduling.Supervised and managed administrative operations and delivered excellent customer service at all times.Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.Established, maintained control, and followed up to ensure timely accomplishments, distribution, submission, and review of correspondence, reports, and other documents. Show less

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  Dubai Islamic Bank

  Dec 2015 - now

  Overseeing the daily operations of the corporate banking department; developing and implementing policies and procedures to improve operational efficiency; ensuring that all transactions are processed accurately and in a timely manner.Responsible for creating and preparing new processes to cover all new products or enhance existing ones to achieve best practices; creating system manuals for the new systems of functions; reconciliations of department GLs on daily basis to ensure GL, and preparing MIS reports to monitor the volume of transactions as well as business growth.Monitoring and analyzing departmental performance metrics to identify areas for improvement.Participating in the development and implementation of strategies to increase revenue and improve profitability. Leading the resolution of complex operational issues and providing guidance on complex transactions.Maintaining strong relationships with key clients and stakeholders identifying opportunities for process improvements. Providing regular reports to senior management on the performance of the corporate banking department.Managing the department’s budget and resources effectively to ensure cost-effectiveness.Providing guidance and support to team members as needed, and also collaborating with other teams and departments to ensure smooth and effective operations. Show less · To ensure thorough checking of all customer transactions received for processing.· To check if documents are missing or require clarifications for any modality within the transaction documents and prepare the necessary vouchers.· To ensure system entry & customer advice without any errors and in line with the transaction approval and bank’s policy.· To provide High level of services and prepare the required MIS reports.· Ensure delivery and accuracy of transactions processed, receipt of reports and reporting made as per agreed Service Level Agreements.· To ensure complete filing and updating of records at all times for easy retrieval from the archives.· Prepare an MIS reports as required to monitor· To ensure business confidentiality of products and processes· All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager. Show less Responsible for providing administrative support to the bank's management team; assisting with the organization and scheduling of meetings and events; handling incoming and outgoing correspondence, including mail and email; maintaining the bank's internal databases and records; preparing and distributing reports and presentations, and coordinating the onboarding of new employees, including scheduling training and setting up workstations.Handled sensitive and confidential information in a professional manner; assisted with the preparation of budgets and financial reports; processed invoices and expense reports, and provided customer service to clients and stakeholders.Conducted research and gathered information as needed, and also assisted with the organization and maintenance of files and documents while providing support to other team members as needed.Performed various other duties as assigned by the bank's management team. Show less

  • Trade Finance Operations Supervisor

    Aug 2024 - now

  • Supervisor, Corporare Operations

    Feb 2018 - Oct 2024

  • Senior Assistant - Corporate Operations

    Feb 2018 - Jul 2018

  • Admin Assistant

    Dec 2015 - Feb 2018