Nick Inns

Experience

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  Optus

  Nov 2001 - Mar 2002

  2nd Line support \ Project support team
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  BBC

  May 2002 - May 2004

  2nd Line Support Analyst
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  Siemens Buisness Services

  Jun 2004 - Dec 2006

  2nd Line support analyst

  Performing a 2nd line support role at multiple companies sported by Siemens including Morgan Stanley, Eurohypo (investment bank), National Assembly for Wales and the BBC.

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  Atos

  Jan 2007 - Jan 2014

  Support of messaging systems and collaboration for the British Broadcasting Corporation (BBC). Management and 3nd/4rd line support of Exchange 2003 and 2010 infrastructure of over 25,000 users and 40,000 mailboxes, including over 180,000 public folders. Support and implementation of Antigen 9 and Forefront protection for Exchange 2010. Corporate mobile device management including ActiveSync, BES and Good Technology. Exchange Service pack implementation and upgrades. Build of Proof of Concept environments including an Exchange 2007 environment using a resource-forest model, exchange 2010 and a replica copy of the live 2003 environment. Remediation of Exchange 2000/2003 in preparation for exchange 2010. Build and deploy Exchange 2010 Infrastructure into the production environment across multiple sites, on a combination of HP blade and standard HP servers using 4xS storage. Migration of 40,000 mailboxes & 4TB of Public folder Data. Migration of from exchange 2003 to exchange 2010. Troubleshooting into Exchange 2003 / 2010 co-existence issues. Early life support for the Exchange 2010 service at 3rd / 4th line levels. Creation of PowerShell scripts to automate tasks, i.e mailbox moves in exchange and creation of user attributes in AD. Lync 2010 instant messaging and OWA integration into exchange 2010 Install and configure Quest Spotlight on messaging. Decommissioning of Exchange 2003 environment. Integration of SharePoint with Exchange 2010 to allow mail enabled SharePoint sites. Upgrade LCS2005 to OCS 2008 R2 and decommission LCS 2005 Installation of Lync 2010. Change approval submission and representation. Show less

  • Messaging and Collaboration Technical Specialist

    Jul 2008 - Jan 2014

  • Server Specialist

    Jan 2007 - Jun 2008
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  NSW Health

  Jun 2014 - Jul 2018

  Senior Messaging Specialist
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  EHealth NSW

  Jul 2018 - now

  • Team Manager – M365 Platform & Email Services

    Mar 2020 - now

  • Team Manager – Messaging Services

    Jul 2018 - Mar 2020