Steven Bhardwaj

Experience

• 

  ORANGE LIFESTYLE

  May 2016 - Jun 2021

  Manager - Showroom and Online Operations

  • Orchestrated and oversaw all aspects of company projects from inception to completion, ensuring seamless execution.• Provided hands-on leadership and support to the customer service and project management teams on a daily basis.• Prioritized customer concerns to deliver an exceptional level of service, fostering high satisfaction and retention rates.• Devised and implemented innovative inventory control strategies, ensuring the proper maintenance and organization of stored items.• Enhanced business growth by optimizing both offline and online sales channels, driving increased revenue and market presence.• Comprehensive management of daily online and offline operations, including showroom activities, online transactions, and accountancy, ensuring smooth and efficient business processes. Show less

• 

  Obeetee Carpets

  Aug 2021 - now

  • Orchestrated operations management, website management, and E-Commerce sales to optimize efficiency and productivity.• Streamlined online merchandising processes to improve customer experience and drive sales growth.• Ideated and established the online supply chain operations, enhancing efficiency and streamlining logistics.• Developed shopify website and setup inventory management systems• Effectively managed both online and store sales, achieving a seamless and unified customer experience across all channels.• Spearheaded lead management initiatives to capture and nurture potential customers, resulting in a 20% increase in conversion rates.• Led website development projects to enhance user interface, resulting in a 30% increase in website traffic.• Managing teams responsible for product listing, customer care, and warehouse logistics, ensuring seamless operations and high customer satisfaction.• Ideated and established a WhatsApp channel with automated bot solutions, enhancing customer satisfaction and assisting the customer care team in providing faster solutions, resulting in a 50% increase in conversation rate.• Worked closely with marketing, product development, and IT teams to align strategies and achieve business objectives.• Coordinated with external vendors and partners to ensure timely delivery and high-quality service.• Discovered and contributed to the implementation of 'View in Room' and AR functionality for product visualization on the website. Show less Growing the e-commerce business by improving the customer experience, executing customer order fulfillment, and maintaining the digital platform. Data analysis to generate data-driven market insights and manage relationships with business partners. Working in a fast-paced digital environment and ensuring smooth operation in the e-commerce business. Aim to be collaborative and results-oriented with a curiosity to learn every new development in a tech-savvy environmentManaging Ecommerece Operations and sales, from managing online sales, and client meetings and leading and managing operations day, holding data and records of each transactions and online movement.s Show less Growing the e-commerce business by improving the customer experience, executing customer order fulfillment, and maintaining the digital platform. Data analysis to generate data-driven market insights and manage relationships with business partners. Working in a fast-paced digital environment and ensuring smooth operation in the e-commerce business. Aim to be collaborative and results-oriented with a curiosity to learn every new development in a tech-savvy environmentManaging Ecommerece Operations and sales, from managing online sales, and client meetings and leading and managing operations day, holding data and records of each transactions and online movement.s Show less

  • Assistant Manager - E-commerce

    Apr 2024 - now

  • Senior Executive - E-commerce and Business Development

    Jun 2022 - Jun 2024

  • Executive Office - E-commerce and Business Development

    Aug 2021 - Jun 2022