Violeta Vladova

Experience

• 

  KPMG Bulgaria

  Nov 2011 - Sept 2013

  Receptionist

  Transferring phone callsWelcoming guests Responsible for incoming and outgoing mailCoordinate use of conference rooms

• 

  Telenor Group

  Oct 2013 - Feb 2017

  Handle all external communication with the suppliers, lessors and Telenor chain of shopsMake timely orders for materials in SAPCreate materials in SAP – creation of new item codes and new vendorsMonitor stock availability in the warehouse and reports about items to be delivered in the warehouseCreate new contracts/ annexes and sublease rent contracts in SAPPerform analysis on relocation of stores, opening of new stores and reports to the management on monthly basisMonitor expenses within the approved budget for stores developmentFixes issues related to the rent payments and tenants Show less Issue monthly statistics on the numbers of employees in the company buildings, by floors and roomsPerform analysis on work places` occupancyTranslate and type documents from/into EnglishParticipate in the preparation of company eventsFacilitate company booking tools in terms of organizing meetings and ensuring catering servicesOrganize the distribution of Christmas and Easter Gifts for all employees in Sofia and in the countrySAP requestorCoordinate the use of meeting rooms Show less

  • Business Development Administration Specialist

    Dec 2015 - Feb 2017

  • Receptionist

    Oct 2013 - Dec 2015
• 

  Air Liquide

  Feb 2017 - Feb 2018

  Sales and Customer Support Specialist

  Maintain customers database and update/add customers, contact details;Generate various electronic reports;Evaluation of actual pricing and margin for orders with special selling prices;Manage customer claim - by phone, e-mail;Public RFQ administrative document preparation;Contribute to offer, contract and amendment preparation;Sales campaign follow-­up - DSO follow-­up with commercial actions;Sales support to customers and agents.

• 

  Schwarz IT Bulgaria

  Mar 2018 - Oct 2021

  SAP Business Application Specialist

  Investigation and resolution of SAP application issuesPerform operational changes based on service requestsTickets processing in IT4YouResolution of incidents and problemsPreparation and updating technical documentationComposite testing planning and performingMonitoring of different jobs running in SAP and taking the respective measuresManaging and coordinating IT projects

• 

  Scalefocus

  Oct 2021 - Apr 2022

  Junior SAP Consultant

  Plan, estimate and deliver complex tasks in Sales and Distribution areaConsult customers on the To-Be business processes to be implementedPropose changes and handle their implementationWork efficiently with developers on complex developments including functional design, preparationof functional specifications and testingCommunicate efficiently customers on operational topicsData transfer with LSMW/ LTMC toolsPreparation of end user guides

• 

  Atos

  Apr 2022 - Mar 2023

  SAP SD Consultant

  Delivery of support services for SAP SD solutions including delivery of changes, resolution of incidents and problemsParticipation in the delivery of Sales & Distribution solutionsCollaboration with external partners and various business stakeholders to achieve successful completion of the project/solution changes Proactively identify and resolve system problems to enhance performance and prevent service deficiencyMaintain technical documentation: Functional Design Documents, Test Scenarios, User manuals, Development specifications, Solution Proposal Documents, etc.Implement System Security Standards and procedures Show less

• 

  Deloitte

  Mar 2023 - now

  SAP SD Consultant