Pankaj Kumar Totla

Experience

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  Pfizer

  Jul 2006 - Aug 2008

  L2 Application Support Analyst

  Job Profile:Research Informatics:• Provided the Front end technology support for 80 applications which are built on Java and Oracle.• Installation and trouble shooting of applications using remote login.• User Account management for all supported applications.• Database Management.Shared Application and Management Services:• Involved with both L2 and L3 level Workflow Management of Incidents/Tickets using tools such as the Peregrine Service Center.• Working in shifts on a 24*7 basis• Management of Outages on the complete IT Infrastructure of the client. This involved sending out appropriate notifications, identifying the root cause with Server/Database/Application, identifying the clients impacted and providing status updates to the Business Impacted.• Supported Database and Monitoring tools such as ARC, Sights and Toad Etc.• Ticket Audit to provide client with quality support.• Handling calls and communication with clients as part of ticket resolution. Show less

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  UBS

  Sept 2008 - Mar 2010

  L1 Support Analyst / Shift Lead

  Worked as an Level 1 Support Analyst/Shift Lead.o Primary responsibility is to ensure stability of production systems and no/minimal impact to xo As an IT support analyst have provided front end and back end support for 20~ applications.o Investigation of issues and resolution as per priority.o Working on stakeholder, VIP user requests and provided issue resolution in time.o Ticket Audit to provide client with quality support.o Handling calls and communication with clientso Performed automation on various manual tasks saving 0.8 FTE work.o Took care of successful transition from a vendor and making the team stable.o Took part in serious incident management by updating the user groups about incidents that will impact critical application deliveries. o Monitoring and maintenance of all the applications and processes.o Maintenance of all the UNIX file systems where the applications related data is mounted in UNIX.o Management of Outages on the complete IT Infrastructure of the client. This involved sending out appropriate notifications, identifying the root cause with Server/Database/Application, identifying the clients impacted and providing status updates to the Business Impacted. Show less

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  UBS

  Apr 2012 - Dec 2016

  L2 Operations Analyst/Problem Manager/On Boarding Manager.

  Working with UBS LCOR IT team as an Yes L2 Operations Analyst/Problem Manager/On Boarding Manager.Duration in different locations:In Singapore from Oct 2008 to Oct 2012.In Switzerland from Nov 2012 to Oct 2014.In Singapore since Dec 2014 to Present.

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  DHL Supply Chain

  Jan 2017 - Apr 2022

  Build And Release Engineer
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  JPMorgan Chase & Co.

  Oct 2018 - now

  • Vice President

    Apr 2022 - now

  • Senior Associate

    Oct 2018 - Apr 2022