Megana Dinesh

Experience

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  Sutherland

  Jun 2017 - Nov 2017

  Customer Support Specialist

  Worked as a customer support representative for AT&T Direct TV.Responsibilities/tasks were as follows:• Provided tech. support to customers of an entertainment company• Handled multiple customers within a given time frame via chat

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  Scientific Publishing Services Pvt Ltd

  Jan 2018 - Apr 2020

  Production Administrator

  Worked as a Production Administrator in the Production Editorial department with Springer Nature as the client.Responsibilities/tasks were as follows:• Acted as a communication channel between the authors/publishing houses and the internal production team• Managed the end-to-end process of a manuscript• Coordinated closely with the production team to enable timely publishing of the book• Handled fixed (short) duration manuscripts along with the regular manuscripts

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  S4Carlisle Publishing Services Pvt. Ltd.

  Jun 2020 - Aug 2020

  Project Manager

  Worked as a project manager handling end-to-end manuscript processes for multiple publishing houses (e.g. Kendall Hunt, Business Expert Press).Responsibilities/tasks were as follows:• Responsible for project scheduling and monitoring• Provided the project schedule to the client for their review• Managed the end-to-end process of a manuscript• Coordinated closely with the production team to enable timely publishing of the book

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  Springer Nature Technology and Publishing Solutions

  Mar 2022 - Aug 2022

  Werkstudent
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  Investoom

  Aug 2022 - Dec 2022

  Project Study in Marketing

  Developed a Go-to-Market strategy using Bullseye framework, growth hacking and traction channel testing for a German Fintech start-up.Responsibilities:- Tested different marketing channels to find possible traction channels for customer acquisition- Conducted market research and funnel hacking to determine the best channel for customer outreach- Generated and published content on social media channels like TikTok, Twitter and YouTube Shorts as part of go-to-market strategy Show less

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  Infineon Technologies

  Oct 2022 - Jun 2024

  - Set up of processes and KPIs to track and improve Customer Experience (CX) initiatives- Evaluate CX feedback with Product Owners and discuss actionable steps for making concrete improvements in CX.- Collaborated with key stakeholders and cross-functional teams to execute action items and enhance the CX platform- Documented processes and verified action items to maintain transparency- Summarized quarterly CX scores and progress updates on CX initiatives - Responsible for planning and organizing DCI projects- Liaison between cross-functional teams and internal customers- Steering project progress and identifying potential roadblocks- Structure project governance, objectives, and key results- Facilitate executive alignments - Performed market research during redesigning of company website- Developed plans for restructuring the architecture of the company website- Analysed historical website traffic data and provided recommendations to the design team- Catalogued internal processes related to webpages using Content Management System (CMS) tool 'Confluence'

  • Digital Customer Interface - Community Customer Experience

    Jun 2023 - Jun 2024

  • Digital Customer Interface - Chief of Staff

    Jun 2023 - Jun 2024

  • Digital Customer Interface - Web Product Development

    Oct 2022 - May 2023