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VIRENDRA KAUSHAL

VIRENDRA KAUSHAL

Financial Service Manager

Followers of VIRENDRA KAUSHAL211 followers
location of VIRENDRA KAUSHALMumbai, Maharashtra, India

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  • Timeline

  • About me

    DVP- Retentions, Cross sell, Process Excellence & Digital Initiatives at HDFC ERGO General Insurance Company Ltd.

  • Education

    • Indian Institute of Planning and Management

      -
      MBA Marketing

    • Indian Institute of Planning and Management

      2002 - 2006
      Master of Business Administration (M.B.A.) Marketing

  • Experience

    • ICICI PRUDENTIAL LIFE INSURANCECO.LTD

      Dec 2005 - Jul 2007
      Financial Service Manager

      Working with Direct Marketing channel Team handling of 10-12 FSC’S Lead allocation, getting DSR’S & sales training to team members Business generation & client servicing Worksites and corporate sales presentations

    • KOTAK LIFE INSURANCE

      Aug 2007 - Aug 2011

      Responsibility of 60 Relationship Managers Direct control of 3 Territory managers and 3 Sales Managers Responsibility of tele-calling unit which consist of 20 tele-callers and 2 supervisors Recruitment, training & skill set development of sales force Branch revenue & P&L management Lead management & optimum utilization of resources Driving competition within teams & help them achieving their goals Identifying target markets and segments Direct team of 15 Relationship managers Business generation by selling Life insurance Training and motivating sales force to achieve their goals Provide services to existing HNI clients Achieving the desired revenue targets for the branch Assisting clients in their financial as well as tax planning Generating New Business for revenue target achievement on monthly basis

      • CLUSTER MANAGER - PROMOTED

        May 2008 - Aug 2011

      • TERRITORY MANAGER

        Aug 2007 - Apr 2008

    • Bajaj Allianz Life Insurance Co. Ltd.

      Sept 2011 - May 2014
      Zonal Manager- Retentions

       Responsible for renewal premium collection & customer retention for West Zone Retention for 5 states assigned- Mumbai & Goa, Maharashtra, Gujarat, Madhya Pradesh & Andhra Pradesh Direct team of 10 State Retention Managers & approx. 150 Renewal executives. Solely responsible for persistency ratios majorly 13th & 25th month renewals, for the entire Zone Completion of target assigned for each State & territory in the Zone Intensive travelling to States & locations for training, relationship building with channel partners, InsuranceAdvisors, branch operations and Sales team. Recruitment, training & skill set development of the team Solely responsible for Manpower budgeting, cost & various local schemes for the team to drive renewals Acquisition of state level vendors for collection tie-ups & courier companies for renewal communications. Process & system development & execution for smooth functioning of the renewal set up. Show less

    • Reliance Life Insurance

      Jul 2014 - Jan 2016
      Area Manager-Mumbai

      • Heading Direct Marketing unit of Mumbai with 6 Branch Managers and 50 front liners• Recruitment , training & development and driving productivity across Mumbai• Lead generation activity and data procurement from various avenues• Coordination with third party vendors for maximum pre-fixed appointments and leads• Local reward and recognition program with pre-approved budgets by the management• End to end process adherence and compliance check at regional level• Goal sheet achievement and career progression for each team member of the team• Controlling attrition, cost and enhancing channel’s profitability• Driving measures for higher 13th month persistency and overall quality of business. Show less

    • Apollo Munich Health Insurance Company Ltd.

      Jun 2016 - now
      DVP - Retentions, Cross Sell & New Initiatives

    • HDFC ERGO General Insurance

      Apr 2021 - now
      DVP- Retentions, Cross sell & New Initiatives

      A. Creating digital renewal journeys with cross sell functionalities B. Promoting cross sell business with attachment products. C. Developing End to end Auto renewal functionality on various platforms like Net Banking (ENACH), UPI and card payments. D. EKYC implementation during renewal across all platforms as per mandate by Regulatory Authority. E. Initiating developments on renewal journeys basis requirements from the business team. F. Complete ownership of performing UATs and sign off on the Change request. G. Liaisoning with key stakeholders holders like Business, product, Underwriting, Operations and IT while delivering any change request. H. Managing Vendors - empanelment, SLA agreements, services and cost analysis. I. Internal and External Audit - SOP adherence and maintaining risk register and ensuring risk mitigation.J. Handling end to end Renewal extraction process - from renewal extraction to RN communication with delivery status governance. K. Managing complete renewal CRM process and ensuring NPS as per organisation's expectations. Show less

  • Licenses & Certifications

    • IRDA CERTIFIED

  • Honors & Awards

    • Awarded to VIRENDRA KAUSHAL
      Appraisal rating for the FY 2014-15: “A – Excellent.” - 2015 • Appraisal rating for the FY 2014-15: “A – Excellent.”• Rewarded by Business Head Mr. Anup Seth for Top Area Manager in the country for FY 2014-15• 140% YTD achievement for 2014-15• Received appreciation from National head for best contribution and business quality for 2014-15• Qualified for Thailand and Tashkent International Convention for over achieving business target for Q3 & Q4 2014-15• Certified for Highest Leads Conversion from the third party vendor –… Show more • Appraisal rating for the FY 2014-15: “A – Excellent.”• Rewarded by Business Head Mr. Anup Seth for Top Area Manager in the country for FY 2014-15• 140% YTD achievement for 2014-15• Received appreciation from National head for best contribution and business quality for 2014-15• Qualified for Thailand and Tashkent International Convention for over achieving business target for Q3 & Q4 2014-15• Certified for Highest Leads Conversion from the third party vendor – YTD 16% Show less
    • Awarded to VIRENDRA KAUSHAL
      130% of achievement in the FY 2010 - ‘11 - • 130% of achievement in the FY 2010 - ‘11• Best Branch for Q1 & Q3 in Mumbai for the FY 2010 - ‘11• 4 internal promotes as Sales Manages from Relationship Managers• One of the few branches having highest revenues• Lowest attrition branch in west region for the FY 2009- ‘10
    • Awarded to VIRENDRA KAUSHAL
      Got promoted as Cluster Manager from Territory Manager in 8 months - • Got promoted as Cluster Manager from Territory Manager in 8 months • Best Territory Manager for Q3 in the year 2007-08 & awarded by M.D. of the company.
    • Awarded to VIRENDRA KAUSHAL
      Top Zone in the Country in YTD achievement in FY 2011-12 with 89% of YTD Target. - • Top Zone in the Country in YTD achievement in FY 2011-12 with 89% of YTD Target.• Best team announced by CEO in the country basis performance, business quality & lowest attrition in the Country in FY 2011-12• Topped the chart in the Country for highest 13th month persistency ratio in FY 2012-13• Qualified an International Convention in FY 2012-13• Special Certificate for Exemplary Performance awarded by HOD – Renewals in 2012-13.