Jason Berdan

Experience

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  Liberty Telecoms

  Feb 2003 - Jan 2005

  Network Operations Engineer

  Monitor traffic for voice services including rerouting when congestion occurred Resolve routing problem on voice services including close coordination with carrier-to-carrier switch problemCoordination with Maintenance team in resolving faulty links on transmission on both wire and wireless links Resolve and provide assistance for international trunk customer including isolation on both local and international terminationSystem status monitoring of remote sites through TCD-100 (OAMPC) that includes microwave backbone, multiplexers, power Genset and batteriesMonitor and maintain STAREX-TX-1 Voice switch, IMS PABX systems, , Excel Tandem switch, Bayly MUX, microwave radio repeaters, hubs, routers, computer system, StarDAX Digital cross connect Show less

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  Asia Premier Executive Suites

  Jan 2006 - Oct 2007

  Lead Switch Tech Engineer

  Monitors all the activity in the network such as Internet, IPL and Phone systemsCoordinates preventive maintenance or corrective programs with vendor and internal telecom service unitBack-up the camera recordings at the camera PC, check hard disk drive space and run anti-virus utilityRewiring of voice connections in all floorsSetup and maintain stable Voice connectivity and usageActively monitors and controls all networks to maximize platform availabilityWork on overall network connectivity and securityInvolve in Network Support ,Cabling, infrastructure maintenance, troubleshootingAssist with Servers or Systems support when requestedMaintains detailed records on installation and maintenance activities, equipment failures and corrective action taken on the company’s telecoms system Show less

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  Touchstar Dialer

  Nov 2007 - May 2008

  Technical Support Engineer (Telephony/IVR Team)

  Helpdesk support for Touchstar Dialer clients with the Telephony and IVR issuesPerforms isolation and troubleshooting thru remote connections to the client server which includes the T1s, E1s and Dialogic configurationsAlso manages issues regarding the IVR configuration and routinesIntercept and log incoming customer issues as cases coming to Customer Support via phone and email, then provide assistance and resolution

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  Verizon Enterprise Solutions

  Jun 2008 - Jan 2015

  • Real-time monitoring and managing network devices including but not limited to Cisco Switches, Routers, Firewalls, Load Balancers and Access points.• Manage/monitors (Via Remote access) and resolves proactive alarms generated by monitoring tools/systems on device hardware and system failures including LAN/WAN/WLAN failures, circuit outages and degradation.• Perform level 1 isolation’s and check layer 2 to layer 3 issue’s with help of 2nd level team.• Perform remote router/switch replacement/sparing via OOB or by guiding Field Engineer to perform initial configuration.• Undertaking analysis and testing for challenging customer-related chronic and repeat failure service issues, including direct troubleshooting for extended time tickets, chronic issues, and difficult tickets.• Interact with external resources vendors such as Cisco, Aruba and other third party client vendors.• Interact with PTT or LEC in is regards to circuit issue and configuration.• Working with different teams such as Firewall (SOC), Tier 2 support, Engineering and etc, to facilitate fast resolution to customer network issue.• Provides timely update to customer regarding network issues thru voice, email and online ticketing system. Show less •Primary responsibility is to monitor on physical layer circuits to include T1, 56k, 64k, Frac-T1 and Multi-Meg data circuits that the customer.•Utilize network performance monitoring tools and test equipment to identify and correct impairments on the network.•Looks actively at the alarm monitoring tool to see if there’s an open ticket for a newly monitored alarm/s then appends it to an open ticket with a distinct event ID.•Make sure customer ticketing is in synch with the Verizon ticketing system.•Proactively Monitors customer ticketing system HPSM for reactive tickets and create corresponding Verizon ticket and have both ticket in synchronous with each other.•Work Hand in hand with Verizon Capital One US NOC in regards with customer updates, changes done and drive ticket for resolution. Promoted to Lead Engineer by January 15, 2014 Show less •Determine VZB Non Managed customernetwork outages and isolate DS3 and shared T1 outages and create appropriate trouble ticket for tracking and reference•Responsible for Updating LOGS (daily/weekly/monthly) for Known Outages such as NETWORK, SOFTWARE/SYSTEMS, LEC NETWORK outages for reference and record keeping.•Interact with Customer Service Centers, Network Management Centers, Verizon Business Operations Group, LEC, and Customers to facilitate isolations and repair of faults in the network within established baseline objectives.•End-to-End Trouble Isolation and Repair of Verizon Services in the United States which includes Data, PIP, UUNET, Frame Relay Packet Service (64K frame and T1 frame)•Trouble ticket handling/updating/resolution.•Act as shift Lead. Served in leadership functions, such as Lead Technical Engineer or Shift Lead, providing guidance and assistance to other engineers, directing work flow as well as address more complex technical issues. Show less

  • Network Operations Center Engineer

    Jan 2014 - Jan 2015

  • Affiliate Engineer Network Operation

    Dec 2009 - Jan 2014

  • Telecom Technician

    Jun 2008 - Nov 2009
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  Fujitsu New Zealand

  May 2015 - Jan 2016

  Servicedesk Analyst

  Responsible for end to end user support (End User Computing) for Technical/ Non-technical staff. (Level 1 and Level 2 support for Qantas) Windows (Windows 7, XP) and User administration – using Active directory. Managing incidents in USD (Universal Service Desk), Service Now on daily basis.End user application support from Microsoft products like Outlook, office, Lync,etcChecking membership for users using Active directory.Email and Printer configurations.RDC for guiding remotely connected end users and resolving issues remotely.Network administration.Incident Management using USD.Responsible for end to end resolution of issues Show less

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  Bupa Care Services - Auckland

  Apr 2016 - Aug 2017

  Service Desk Analyst

  Responsible for end user support for all Bupa Staff Nationwide ( End user computing).Manages, phones extension configuration and troubleshooting. ( MAC address assignment NEC using PC pro).Configuring new user in AD, password reset, end user administration.Network Administration( Wifi AP install and support).Mobile device application support(Good Enterprise) and IntunesIncident Management using Service Now ,responsible for end to end resolution.

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  MercyAscot Private Hospitals

  Aug 2017 - now

  • Network Engineer

    Oct 2024 - now

  • System Administrator

    Oct 2020 - Sept 2024

  • ICS Helpdesk

    Aug 2017 - Oct 2020