Ahmed Saeed

Experience

• 

  Kuwait Food Company (Americana)

  Dec 2013 - Sept 2017

  Restaurant General Manager

  1- Coached and supported a team of 40+ staff, achieving a 95% customer satisfaction rate.2-Created revenue forecasts and reports to monitor restaurant budget.3- Performed regular maintenance And checklists ( Opening - Product quality - Food safety closing ) on kitchen equipment and reported any malfunctioning items immediately.3-Monitored quality of ingredients used in recipes and ensured proper storage techniques were followed.4- Implemented new technologies such as POS systems to streamline processes and reduce costs.5-Monitored compliance with health and fire regulations to reduce risk.• My Courses ( LAR – LAS – P&L - FSSC – Management Skills ) Show less

• 

  Universal Payment services-UPS

  Oct 2017 - now

  • Managed a large fleet of 300+ drivers operating throughout Kuwait..• Optimized daily operations by developing and implementing efficient delivery schedules, ensuring timely delivery.• Enhanced fleet performance through strategic planning, resulting in a 20-30-minute reduction in average delivery time.• Improved operational efficiency by implementing a robust maintenance system, monitoring fuel consumption, and managing vehicle procurement.• Strengthened customer satisfaction by analyzing daily orders and complaints, identifying root causes, and implementing corrective actions.• Collaborated with cross-functional teams, including marketing and accounts, to align fleet operations with business objectives.• Managed fleet assets, including motorcycles, cars, and equipment, through effective procurement and inventory control.• Revolutionized fleet management by developing and implementing an AI-driven order assignment system, increasing automated order allocation from 15% to 98%, optimizing driver utilization, and reducing operational costs. Show less 1- Assisted in the delivery process and ensured drivers' compliance with company regulations.2- Implemented preventive maintenance schedules to optimize vehicle performance and reduce downtime.3- Maintained records of all vehicle registrations, certifications, licenses, permits.5- Collaborated with other departments to integrate logistics with business systems and processes.6- Evaluated contractors and business partners for operational efficiency and environmental performance records.7-Prepared management recommendations, such as proposed fee and tariff increases and schedule changes. Show less

  • Fleet & Delivery Operations Manager - Cravez Food Application

    Oct 2019 - now

  • Assistant Fleet & Delivery Manager

    Oct 2017 - Sept 2019