Mark Stanger

Experience

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  Brigham Young University

  Sept 2003 - Apr 2004

  Cebuano Course Instructor

  -Taught courses on Philippine language, culture, and history for missionaries returning from the Philippines.-Developed and maintained all course curricula.-Prepared students for successful completion of the Cebuano language exam.

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  Ancestry.com

  Sept 2005 - Oct 2007

  -Primary administrator leading implementations of ServiceNow, Altiris, and VMware across the enterprise.-Deployed ServiceNow Incident, Problem, Change, CMDB, and Service Catalog. -Managed entire VMware infrastructure and led the migration of test and development servers to virtual hardware.

  • Release and Configuration Administrator

    Jul 2006 - Oct 2007

  • Sr. IT Technician

    Sept 2005 - Jul 2006
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  ServiceNow

  Oct 2007 - Apr 2012

  -Created the ServiceNow CommonPractice instance which has been the basis of almost all ServiceNow deployments since 2010.-Frequently called in to save and secure deals with the largest, high-profile accounts. Led technical implementation of ServiceNow for over 30 strategic accounts. Assisted with technical implementation and process design for dozens more.-Developed hundreds of unique solutions used in nearly every ServiceNow implementation in existence.---Key Accomplishments----ServiceNow Community -Responded to over 1500 forum postings since 2008…more than any other community member by a very large margin.-Knowledge Authorship -Authored and published over 200 documents and original solutions for ServiceNow customers, consultants, trainers, and partners resulting in countless hours and costs saved in consulting, support, and administration.-CommonPractice Instance -Creator of the ServiceNow CommonPractice instance. Deployments starting on the CommonPractice instance typically saw a 3-5 week savings in time to production over the standard build. This also represented the first time ServiceNow could offer any sort of out-of-box implementation and process best practices to customers.-Plugin Authorship (Solutions now core parts of ServiceNow platform) -Created the original concept for the KCS plugin, Report Tables, Advanced Templates, and New Call Wizard. -Formalized and developed assignment and priority lookup functionality -Created countless scripts, bug fixes, tweaks, and other improvements by way of the CommonPractice instance and plugins.-Presenter at Knowledge 09, 10, and 11 -Presented and participated in multiple sessions each year. Topics presented included both technical and process-based discussions. Rated as one of the top presenters at each conference. Show less

  • Services Architect

    Aug 2011 - Apr 2012

  • Sr. Consultant

    Oct 2007 - Aug 2011
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  ServiceNow Guru

  Dec 2009 - now

  Creator / Owner / Author

  -Creator and author of the most widely-read independent ServiceNow technical blog in the world.-Produced hundreds of articles and groundbreaking ServiceNow solutions that are being used in thousands of ServiceNow instances around the world.-Provided detailed real-world technical knowledge and content on the ServiceNow platform to ServiceNow administrators, developers, and consultants.

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  Crossfuze

  Apr 2012 - May 2017

  -Worked alongside IT leaders to help reshape services across their enterprise by building high-impact platforms powered by ServiceNow. Accelerated service and innovation outcomes underpinned by best practices proven time and time again to deliver a best-in-class client experience.-Led the Crossfuze product development group responsible architecture, development, documentation, and training for "Crossfuze Turnkey" and "SmartLaunch" offerings.-Provided key guidance, training, and strategic direction to executive leadership on product development, industry trends, and sales and consulting best practices in the ServiceNow ecosystem.-Helped build remote consulting and support operations in Manila, Philippines offshore organization. Provided training, oversight, and tool support to the Manila team. Show less -Founded, built and led one of the most recognizable consulting companies in the ServiceNow partner ecosystem serving medium-sized companies to the Fortune 500 across all industry verticals.-Organized and directed the Crossfuze professional services organization, delivering world-class ServiceNow implementation and integration solutions to customers throughout the world while maintaining the highest customer satisfaction ratings in the industry.-Visionary and architect of the "Crossfuze Turnkey" solutions, resulting in dramatically-faster implementation times and significantly improving the quality and consistency of ServiceNow implementations.-Led Crossfuze sales efforts and product demonstrations to administrators, managers, and C-level executives, resulting in millions of dollars of year-over-year revenue.-Provided consistent coaching, training, mentoring and leadership to members of the Crossfuze Sales, Product Development, and Consulting organizations.-Directed efforts related to the Crossfuze acquisition by Inergex in March, 2016. Show less

  • Vice President of Product Development

    Mar 2016 - May 2017

  • Founding Partner / CEO

    Apr 2012 - Mar 2016
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  CF Holdings, LLC

  Jan 2016 - now

  Founding Partner
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  Seminaries and Institutes of Religion

  Nov 2017 - Jun 2018

  Student Teacher
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  ServiceNow

  Feb 2020 - Aug 2022

  Senior Learning Architect

  ~Led strategy, architecture, design, and development efforts resulting in the creation of a full-featured LXP/LMS product for the ServiceNow platform. ~Successfully guided the migration of NowLearning, along with over 800,000 active user accounts to the new LXP platform. ~Drove adoption efforts for the LXP platform for ServiceNow internal teams comprising hundreds of thousands of business users.

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  Exel Solutions

  Sept 2022 - Jan 2024

  Founding Partner / CEO

  Exel Solutions enables clients to leverage ServiceNow to show real value. Acting as strategic advisors, we can help your company become more automated, efficient, and competitive.All of our employees are US-based and have 10+ years of ServiceNow consulting experience.

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  Curious Workmanship

  Jan 2024 - now

  Founder

  Founder of Curious Workmanship, a YouTube channel and podcast focused on pointing people to Jesus Christ by sharing and teaching effective gospel teaching techniques, inspired leadership ideas, and the effective use of technology in The Church of Jesus Christ of Latter-day Saints.