Emmanuel Mwale -BCompSc, MScPM, FMICTAZ

Emmanuel Mwale -BCompSc, MScPM, FMICTAZ

Customer Advisor

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location of Emmanuel Mwale -BCompSc, MScPM, FMICTAZLusaka, Lusaka Province, Zambia

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  • Timeline

  • About me

    Manager Alternate Channels at NATSAVE

  • Education

    • University of Lusaka UNILUS

      2016 - 2018
      Master of Science in Project Management Project Management

      June

    • University of Zambia

      2013 - 2013
      Certificate in Information Systems Audit

      -ability to audit IT structures and systems. Competent with ISO 27001 audit standards.

    • University of Greenwich

      2007 - 2009
      Bachelor's Honors Degree in Computing Computer Science
  • Experience

    • Barclays Bank (Z) Ltd, Kitwe

      Jan 2001 - May 2005
      Customer Advisor

      Responsibilities: • Give customers advice on what products best suited them individually • Render transactional services as well as provide account informationAchievements: • Achieved highest Telephone banking product sales for Kitwe BranchesCommendation from branch manager for general good performance

    • Investrust Bank Plc

      Mar 2015 - Nov 2023

      Participated in vendor management on project teams as well as involvement in cost negotiations on projects.• Helped in the Identification, assessment of business risks and preparation of the Risk Control Self-Assessment for applications and digital channels while maintaining a risk matrix for EDC portfolio.• Maintained project quality management through quality control checks by ISO 9001 standard.• Involved in the formulation of EDC budget capex.• Participated in digital migration by marketing and supporting Internet Banking System • Participated in digital migration by promoting and supporting Mobile Banking System.• Performed investigations and coordinated enhancements on the ATM Switch platform which saw the on boarding of several new products. Show less Responsibilities:• Internet Banking System Management • Mobile Banking System Management• ATM Switch Management• ATM Systems Monitoring• RTGS/CSD BOZ Central Bank Reconciliation• Server Management• Software Maintenance• Core Banking System SupportAchievements:- Successfully implemented Internet Banking ZRA Taxonline and Asycuda world customs duty modules for e-tax compliance.- Achieved a 96% ATM uptime status (September, 2015).- Achieved successful branch Systems maintenance, user trainings and new patches rollouts (May, 2016).- Championed the rollout of a new Antivirus application (MacAfee Orchestrator ePo) which was successfully deployed over Bank network (April, 2016).- Successfully mitigated Malware/Spyware attack on Bank’s servers and network by creating deploying antivirus policies that proved to withstand this attack and eventually eradicated it from the network. I was voted employee of the month upon achieving this (June, 2016). Show less

      • Acting Manager - IT Business Development & Application Support

        Sept 2022 - Nov 2023
      • Senior Officer -Electronic Digital Channels

        Mar 2018 - Nov 2023
      • IT Officer - Electronic Digital Channels Support

        Mar 2015 - Feb 2018
    • NATSAVE

      Oct 2023 - now
      Manager Alternate Channels
  • Licenses & Certifications

  • Volunteer Experience

    • Musician

      Issued by Northmead Assembly of God Church on Jul 2005
      Northmead Assembly of God ChurchAssociated with Emmanuel Mwale -BCompSc, MScPM, FMICTAZ
    • Technical Support

      Issued by Northmead Assembly of God Church on Mar 2015
      Northmead Assembly of God ChurchAssociated with Emmanuel Mwale -BCompSc, MScPM, FMICTAZ