Emmanuel Mwale -BCompSc, MScPM, FMICTAZ

Experience

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  Barclays Bank (Z) Ltd, Kitwe

  Jan 2001 - May 2005

  Customer Advisor

  Responsibilities: • Give customers advice on what products best suited them individually • Render transactional services as well as provide account informationAchievements: • Achieved highest Telephone banking product sales for Kitwe BranchesCommendation from branch manager for general good performance

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  Investrust Bank Plc

  Mar 2015 - Nov 2023

  Participated in vendor management on project teams as well as involvement in cost negotiations on projects.• Helped in the Identification, assessment of business risks and preparation of the Risk Control Self-Assessment for applications and digital channels while maintaining a risk matrix for EDC portfolio.• Maintained project quality management through quality control checks by ISO 9001 standard.• Involved in the formulation of EDC budget capex.• Participated in digital migration by marketing and supporting Internet Banking System • Participated in digital migration by promoting and supporting Mobile Banking System.• Performed investigations and coordinated enhancements on the ATM Switch platform which saw the on boarding of several new products. Show less Responsibilities:• Internet Banking System Management • Mobile Banking System Management• ATM Switch Management• ATM Systems Monitoring• RTGS/CSD BOZ Central Bank Reconciliation• Server Management• Software Maintenance• Core Banking System SupportAchievements:- Successfully implemented Internet Banking ZRA Taxonline and Asycuda world customs duty modules for e-tax compliance.- Achieved a 96% ATM uptime status (September, 2015).- Achieved successful branch Systems maintenance, user trainings and new patches rollouts (May, 2016).- Championed the rollout of a new Antivirus application (MacAfee Orchestrator ePo) which was successfully deployed over Bank network (April, 2016).- Successfully mitigated Malware/Spyware attack on Bank’s servers and network by creating deploying antivirus policies that proved to withstand this attack and eventually eradicated it from the network. I was voted employee of the month upon achieving this (June, 2016). Show less

  • Acting Manager - IT Business Development & Application Support

    Sept 2022 - Nov 2023

  • Senior Officer -Electronic Digital Channels

    Mar 2018 - Nov 2023

  • IT Officer - Electronic Digital Channels Support

    Mar 2015 - Feb 2018
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  NATSAVE

  Oct 2023 - now

  Manager Alternate Channels