Rajeev S

Experience

• 

  EXL

  Mar 2004 - Feb 2010

  Sr CCE

  Presenting the Health scorecard in front of Onshore/Offshore management.MIS- Publishing Daily, Weekly & Monthly reports to clients (Both internal & external), Data Analysis, KPI reporting in accordance with SLA matrixPrepare resource utilization report and suggest bandwidth and FTE requirements to managementEnsuring compliance with the different service level agreements governed by various contractual obligations. Developed Minute wise training moduleRe-planned the training module which helped in effectively bringing down the training durationInitiated projects to enhance the confidence level of associates thus bringing down the learning curveCross Training Plan initiated and implemented successfully, which further helped in cost cutting. Show less

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  CSC

  Feb 2010 - Oct 2011

  Asset Manager

  Presenting the Health scorecard in front of Onshore/Offshore management.Representing Asset Management in monthly/weekly reviews with offshore/onshore management.Asset tracking during and after production.Automation of reports on Excel & Access, using VBA, Functions (both inbuilt & Customized).Accountable for assigning & measuring key deliverables of a project before they go live.Resolving escalated grievances and queries of clients on a day-to-day basis during the transition and operation phase of the project.Design and seek agreement on the scope of entire asset management processes also develop process standards, process plans and procedures.Documentation of physical and functional characteristics, identification of asset items and documentation.Conduct reviews and evaluation of current process systems and design and implement improvement to current systems (including monitoring and reporting process being made)Work on the process documentation to make it complaint to CSC quality standards Show less

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  Hewlett-Packard

  Nov 2011 - Nov 2014

  SLM

  Configuration Management Interface towards Change Management to support with impact analysis towards Business, Application, Network etcCI’s update and maintenance with application, location, business etcSLA tracking and KPI MonitoringMulti Supplier Integration for P&GKEDB for IPCC processDrive the SLM process towards ISO 20K complianceCSI towards KPI and negotiating with stakeholder for yearly SLA and KPI targets as per contractEvent Management deployment in BMC Remedy tool for Helpdesk war roomReporting and AnalyticsProactive Capacity Management by developing Excel based Forecast tool Show less

• 

  Tata Consultancy Services

  Nov 2014 - Jun 2015

  Capacity and Availability Manager

  CMDB baseline and deployment for AGL, AustraliaCI’s and Business, Technical, Application Configuration Management Process dependency matrixCapacity Management for IT Production environmentAvailability Management to ensure smooth running of IT environmentKEDB development and deployment for HelpdeskSupport IPCC process to have a common platform to collaborate and contribute towards efficiencyAnalytics and Dashboard for IPCC Event Management deployment in BMC Remedy tool for Helpdesk war room Show less

• 

  Ericsson

  Jun 2015 - now

  Enable insight and advice based on investigation, analysis, and presentation of data. Apply business knowledge and analytics skills on data, to point to statistically secured conclusions on business performance. Insight to decision makers, to outline both causes and remedies to business problems. Providing functional process and data expertise, Analytics IT requirements and manage the Analytics Solution portfolio within area of responsibility.Leading analytics projects with a team which includes Data Analysts, Data Scientists, Visualization Experts.•Define, communicate and maintain the strategy, vision and target state for the central Analytics function and create / maintain the transformation driven roadmap for the area.•Develop the People Analytics capability•Drive and set your sales strategy and build customer relations•Collaborate with our Talent team, to recruit the right talents•Mentor, Manage and Support career development for your team•Excellent understanding of the application of advanced analytics and data analytics•Create trend awareness•Scope questions to understand the underlying business problem•Identify and select the appropriate research methodology and supporting questions to meet a defined business objective.•Deliver and maintain analytics artefacts that are deemed to be global e.g., global dashboards and models)•Support and govern regular reporting and data model related requests•Possibility to work with multinational companies in a number of different industries, meaning you get a wide range of experience and the chance to work with different data sets.•Contribute to R&D projects / offers, and solution development•Experience from building and managing teams in large global organizations•Experience from product development and operations with P&L responsibility•Business mindset with passion and a track record of delivering results in fast-changing environments•Stakeholder management experience Show less Managing Assets in the R&D environment and driving Optimum usage of the Assets through AnalyticsAutomation driver for Asset management towards cost reduction and process standardizationReports and Analytics driverOne of the core team members for new Financial Model implementationSupporting sub-processes within Asset management with AnalyticsIntegral part of Configuration Management core team and helping to strategize on defining configuration management processDriver for standardization in ways of working in R&D, thereby enabling cost effectivenessPlayed a pivotal role in Asset Management Helpdesk setup, supporting the service as L2 Show less

  • Information Architect

    Jan 2020 - now

  • Asset Manager

    Jun 2015 - Jan 2020