Thiago Richter

Experience

• 

  John Deere

  Jan 2009 - Aug 2012

  Preparation of periodic marketing plans and sales forecasts. Conception, coordination and implementation of marketing and sales strategies. Procurement and evaluation of market and competitive information. Support of customers, order partners and suppliers. Conceptual development of products. Execution of program and product maintenance. Support of the product introduction. Carrying out of product trainings. Planning and controlling of project modules. Planning and execution of trade fair appearances. Weniger anzeigen

  • Product Sales Specialist

    Jan 2012 - Aug 2012

  • Sales Representative

    Feb 2010 - Feb 2012

  • Sales & Marketing Trainee

    Jan 2009 - Jan 2010
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  Faurecia

  Sept 2012 - Sept 2015

  Commercial support of the development projects Audi Q7 and Audi B9. Internal coordination of change calculations. Preparation of offers for changes and negotiation of change requests from the customer. Control and tracking of sales issues during the change processes in the program. Preparation and execution of presentations to the customer. Preparation and maintenance of all necessary sales documents during the program phase (development phase). Maintaining a good customer relationship and coordinating the collaboration with the customer in accordance with the sales specifications. Follow-up on orders, deliveries and invoices for prototypes. Control of customer payments. Leading interdisciplinary teams. Ensuring company goals are met. Preparing sales forecasts. Weniger anzeigen Change management and Engineering Change Request. Examination of the profitability of production offers (profitability analysis). Commercial support of the series seats AUDI B8 (A4 Limo/Avant and A5 Sportsback/Coupé). Interface with various customer departments (procurement, mechanical engineering, quality, customer service). Ensuring the economic success of the program in the course of series production. Calculation and negotiation of offers (development, investment, parts and factory costs). Coordination of the implementation of offers. Collaboration with the development, manufacturing equipment and cost accounting teams. Ensuring the achievement of company targets. Preparation of sales forecasts. Planning and controlling of project modules. Planning and execution of SE meetings and of product team meetings. Weniger anzeigen

  • Program Sales Leader

    Aug 2014 - Sept 2015

  • Sales Engineer

    Sept 2012 - Aug 2014
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  Alkitronic®

  Jan 2015 - Nov 2023

  Development and implementation of an overall global service strategy (presales/aftersales/enablement) including the development/definition of service products. Establishment of professional reporting (service performance) and regular reporting to CEO and management team. Leadership (target agreement, employee discussions, development, control, coordination, motivation). Development of a replicable training offer (create training "catalog", develop content (live/video) and coordinate schedule with requester). Arrangement of training courses for sales (office and field sales, national and international and partners), service (presales/aftersales), distributors. Support sales in technical customer consulting with complex requirements. Support of marketing in the development of benefit-oriented content (USP of products, customer benefits). Weniger anzeigen Control and coordination of the aftersales & sales department. Development and implementation of an global aftersales & sales strategy. Research market trends for strategic alignment. Development and definition of spare parts & service products & services. Development of professional reporting (repair & warranty). Leadership, coordination, motivation and control of the Aftersales & Sales team. Empowerment (training, coaching) of the team. Empowerment of sales partners (execution of repairs, service, calibration). Weniger anzeigen Conception, coordination and implementation of sales and customer care strategies. Management and coordination of the sales department. Development of a key performance indicator system: preparation of meaningful evaluation data / statistics. Development and implementation of an acquisition concept, a customer care concept, a product information concept. Preparation of market analyses and competition analyses. Elaboration of target agreements. Determination of market-driven prices and conditions. Leadership, coordination, motivation and control of Area sales manager, international sales partner, office team. Organization and presentation of forecast figures. Conception and implementation of conferences and trainings. Conception and implementation of marketing campaigns. Weniger anzeigen

  • Director Customer Service

    Jun 2023 - Nov 2023

  • Director Aftersales & Sales

    Jan 2022 - Jun 2023

  • Director Sales

    Jan 2015 - Jan 2022
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  Bystronic Group

  Nov 2023 - now

  Global Head of Spare Parts

  Passion for Service. Development and Implementation of an overall global spare parts strategy. Create a vision, mission statement and mission for the spare part department. Ensure a positive working environment and collaborative approach. Develop the team by providing performance feedback, coaching and motivation; responsible for the planning and supports the completion of team training; assesses employees’ strengths and development needs and establishes personal development plans; holds constructive career development discussions; Ensure customer satisfaction through the continual focus on OTIF and the achievement of all global leading and lagging indicators in regards to the global spare parts business; Build up and maintains strong relationship between Subsidiaries, manufacturing plants, 3rd party providers in areas of Service, Purchase (sourcing, disposition), Service Sales, Service Product Management, Freight Forwarding, Finance. Weniger anzeigen