Lorraine Charmane De Leon

Experience

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  Convergys

  Aug 2014 - Jul 2022

  Customer Service Associate

  We are responsible for doing research on behalf of our clients such as conducting surveys through interview with the customers about their experience and particular encounters with their providers.

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  JPMorgan Chase & Co.

  Jun 2016 - Jul 2022

  Customer Service Representative
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  PepperMoney

  Mar 2017 - Mar 2018

  Credit Support Administrator
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  Bluestone Mortgages

  Jun 2017 - Mar 2022

  Mortgage Loan Coordinator

  ⦁ Management of both Bluestone & Select (sub brand) - proper assigning of emails to underwriter’s folders ⦁ Management of files from application received to unconditional approval (Indexingand completion of forms - Serviceability calcs, checklists on preparations for uncon, mortgage arrears calculator)⦁ Ordering of valuation, valuation review and notation, and valuation follow up⦁ Adhoc Tasks⦁ Follow up of conditions to ensure proper turn around time is met and to avoid delays⦁ Assistance in basic assessment⦁ Review of income such as rental statements, Income tax return summary, payslips & bank statements to ensure information initially submitted corresponds with the documents/evidence provided⦁ Review of liabilities & expenses thru bank statements, serviceability calcs provided by the broker and loan statements provided⦁ Review of the security qualifications Show less

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  Datavations

  Jul 2022 - now

  Operations Associate

  Executive Assistant to Philip Odeldelt, CEO and Founder of DatavationsDatavations is a specialist market intelligence provider for the home improvement retail market. We help business intelligence, marketing, and sales teams at manufacturers gain market share with real-time competitive data in their largest retail channels.» WHAT WE DO: We provide full-market omni-channel visibility in the DIY Home Improvement space so that suppliers and retailers ensure that the right product is on the right shelf at the right time and price.» HOW IT WORKS: We have a proprietary data aggregation methodology at the product- and store-level for retail channels like Home Depot, Lowe's and Menards. Using artificial intelligence, we turn that data into actionable operations & sales insights so that you can know what products the competition is shipping, stocking and selling with extreme accuracy.Don't believe me? Shoot me a message asking for a data test on one of your product categories and I'll tell you what you sold last month in your retail channels.» PROOF IT WORKS: We have tested our data vs. 100+ categories of our clients POS data and proven a data accuracy of 90%+. We have category leading clients such as Schneider Electric, Bosch, Dremel, and Owens Corning. » RESULTS YOU CAN EXPECT:- Use data driven pitches to win in product line reviews- Customer grew market share by 10%+ in the first year- Improve store marketing by evaluating competitors’ campaigns- Customer defended market share by 20%+- Use competitors’ out-of-stocks to your advantage- Customer won shelf-space in 4 new states- Optimize retail assortment and advertising campaigns for more ROI- Customer re-assorted and re-branded 25% of SKUs based on competitions best sellers- Create compelling product content that converts- Customer decreased commercialization time-line by 30%» WHAT TO DO NEXT: Connect with me here on Linkedin and shoot me a message to learn more. Show less