Harshadeva Piyasiri

Experience

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  Sampath Bank

  Jun 1993 - Mar 1998

  Junior Executive/Banking Supervisor

  Central Cash Department (1993 to 1995)Wattala Branch (1995 to 1998)* Customer Services Representative * ATM Operations * Clearing Department* Accounts Department. * Credit Department

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  HSBC Bank Middle East, Dubai

  Mar 1998 - Jan 2004

  Various

  Supervisor, MEM Operations UAE (2003)Administration Supervisor, Network Service Centre (2003 – 2001)Snags, Salary, Corporate Payments Clerk, Standing Instructions Clerk, Leave relief Clerk – Network Services Centre (2001-1998)

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  HSBC Bank Middle East

  Jan 2004 - Dec 2005

  Studying various processes and evaluates the feasibility of centralized processing units in local and overseas centers and producing feasibility study reports  Managed the designing system user requirements (image based) for various processes identified for centralized processing  Monitor and ensure smooth processing at centralized units Conducting “train the trainer” classroom sessions to on various processes identified for migration  Responsible for drafting procedures manuals for activities to be outsources to Group Service Centre (GSC) Show less

  • Project Officer –Business Process Reengineering

    Jan 2004 - Dec 2005

  • Project Officer – Global Resourcing / Offshore Migration Project

    Jan 2004 - Dec 2004
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  HSBC Bank Middle East, Dubai, UAE

  May 2005 - Apr 2015

  As part of my current role, I have a broad regional remit with functional responsibility for all in-country Credit Services (CS) and Mortgages (MBS) activities throughout MENA, spanning 9 countries. The primary focus is to support Regional Head to drive up the customer experience and advocacy, manage the operational risk and realize lower operating costs. Principally, this requires functional oversight of credit services & secured lending processes and managing any tactical, strategic and regulatory-driven change initiatives necessary to achieve desired levels of customer experience, risk management, operational efficiency and alignment to Global Business demand. Active engagement with stakeholders across Global Businesses, Global Risk, Global Service Delivery (GSD) and Global Change Delivery. Show less Provided expertise to assist the countries SD in strengthening their financial processes. Prime focus for all business analysis/ planning relating to these countries under guidance of Regional Head of SD  Review & challenge business plans  Assess & review performance vs Annual Operating Plan (AOP)  Ensuring compliance with expenditure authorities.  Manage the implementation of the Global Service Delivery (GSD) strategy. Provision of robust MI to RSD Senior management  GSD on strategic and annual business plans and support the production of these plans.  Execute any Records Management policy or demand  Engaged in Mergers and Acquisition activities and Divestitures representing Service delivery for ME region  Business Information Risk officer (BIRO) for Regional Service Delivery Team Show less Managed a team comprising of 57 staff that provides effective and efficient management of following business tasks within Bank’s policies, procedure and business objectives that provides administrative / operation assistance to 300 plus staff of entire Operations Department in NSC (Operations)Business Recovery Plan, Limits of authority, Health , Safety & Fire planning  Developing and managing the Annual Operating Plan and Rolling Operating Plan  Maintaining Bank’s internal control standards and maintaining awareness of operational risk for the centre.  Communications (GMG and Telex) and Input Output (Voucher Control) /Voucher Scanning  Managing the pre Processing & Scanning, and signature Scanning  Managing l Administration matters for the Centre  Alternate Delivery Channel which is responsible for delivery of ATM Cards, PINs and Cheque books  Correspondence department by handling the processing and recording large volume of outgoing/incoming mail (local and international).  Provide ad-hoc assistance to offshore staff (225 staff) on administrative issues and regular support on systems related issues Show less

  • Manager, Regional Credit Services and Mortgages Business Services – Regional Service Delivery

    Jun 2013 - Apr 2015

  • Acting Head of Service Delivery – Qatar ( Short Term Assignment – 3 months from Sep14 to Dec14)

    Sept 2014 - Dec 2014

  • Manager Reginoal Planning & Support - Regional Service Delivery

    Jan 2010 - Jun 2013

  • Manager Operations - Support Services, Network Service Centre

    May 2008 - Jan 2010

  • IPO Execution & ADMIN Ops Manager, Network Service Centre

    Jan 2006 - Apr 2008

  • Project Manager - IPO

    May 2005 - Dec 2005
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  Mashreq Bank

  Apr 2015 - Mar 2017

  Manager Operations - Shared Service

  Managed the transformation program of (Managed Services Model) and successfully outsourcing additional operations areas.  Managed end to end Contract Governance of outsourced operations  Act as a bridge between the business partners including all the stakeholders and suppliers for the managed services outsourcing program.  Responsible for ensuring high standards are maintained for Operational Risk as per the Bank's framework for the activities outsourced to third party vendor.  Responsible for reporting Ops risk Heatmaps and monthly ops loss data to Senior Management.  To keep a track of the Standard Operating Procedures for the activities outsourced.  Monitor all Service Level agreements as per the master agreement. Review of all invoices, resolving billing issues and authorization of payment Show less

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  National Bank of Fujairah

  May 2017 - now

  To manage and lead an Assets, Liabilities and Islamic Operations Team Unit Managers, Operations Senior Officers in Service Delivery in Dubai and Fujairah ensuring the efficient functioning of the assigned section(s) in line with specified Bank procedures and service standards in compliance with regulatory and Bank requirements. (Units: Retail Loan Operations, Corporate Loan Operations, Islamic OPS, Gold process, Investments, RERA Escrow account management) (Managed Card Operations and account Services Teams) Show less Managing and leading a team of Operations Unit Managers, Operations Senior Officers within Central Operations team (Payment Processing, Retail Loans, Account Services) To provide strategic operations and service delivery oversight & direction and ensure that the respective business / product delivery platforms are optimized and effectively operating and staff are appropriately utilized and developed To provide day to day consultative support to business functions such as Corporate Banking, Retail and Branch Operations, Ops Risk IT & ISR Show less

  • Executive (Unit Head) Assets, Liabilities and Islamic Operations

    May 2023 - now

  • Senior Manager Operations, Central Operations

    May 2017 - May 2023