Janet John

Experience

• 

  Codekago Interactive

  Jan 2018 - May 2019

  Content Writer
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  She Code Africa

  Jan 2020 - Mar 2020

  Mentee - Vue.js

  - Participated as a mentee on She code Africa mentorship program.- Built simple web apps using vue.js.

• 

  Jiggle

  Jun 2020 - Jul 2021

  Head, Content Developer

  - Created user documentation for a variety of material, including how-to guides and instruction manuals- Wrote, published, and maintained high-quality help content, FAQ’s and user interface (UI) messaging- Analyzed key performance indicators to determine content effectiveness- Sent weekly newsletters to users- Managed all social media presence and content on multiple platforms. - Developed communications and customer engagement strategies, including contests to enhance brand awareness. - Planned, developed, and wrote articles for the blog and website to drive traffic. Show less

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  Hashnode

  Sept 2020 - Oct 2020

  Technical Writing Bootcamp
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  Nairametrics

  Jan 2021 - Dec 2021

  Tech Analyst
• 

  Klasha

  May 2021 - Sept 2022

  Technical Writer
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  Smashing Magazine

  Jun 2021 - Mar 2022

  Technical Writer
• 

  She Code Africa

  Aug 2021 - Nov 2021

  Mentee - Cloud (SRE)

  - Gained a high-level understanding of how DevOps/SRE has helped with improving IT efficiency by combining software development and operations principles to help organizations develop products with greater speed and efficiency.- Introduction to some tools in the DevOps toolbox

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  Nibox

  Feb 2022 - Feb 2023

  Content Marketing Manager
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  Agoda

  Mar 2022 - now

  - Collaborating with engineers to create engaging and informative technical blog posts.- Ensuring all content is technically accurate and accessible to a diverse audience.- Creating and maintaining internal developer documentation to support the engineering team. Managing the engineering blog.

  • Senior Specialist - Tech Content Writer

    Oct 2023 - now

  • Technical Writer

    Mar 2022 - Oct 2023
• 

  PassKit

  Mar 2023 - Jun 2023

  Contract Technical Writer

  PassKit is a leading provider of digital wallet solutions, helping businesses engage customers through mobile wallet platforms.Key Responsibilities:- Creating comprehensive online help documentation to assist users in navigating PassKit's solutions.- Developing user guides, FAQs, and troubleshooting documents.- Continuously updating and improving online help resources based on user feedback and product updates.

• 

  Advantive

  Jun 2023 - Dec 2023

  Senior Technical Writer Contract

  - Writing detailed release notes for software updates and new features - Creating user guides and manuals to assist users in navigating advantives' software solutions.- Collaborating with product managers and developers to ensure documentation is accurate.- Maintaining and updating documentation as needed to reflect changes and improvements in the software.