Diganta Saha

Experience

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  Infosys

  Jan 2018 - Aug 2022

  • By holding a customer-facing lead role, planned meetings for monthly production deliverables using agile methodologies, and gathered business requirement lists using Jira for the client.• Initiated client engagement communicated and monitored project plans, timely scoping, design, implementation, and release of complex features, and managed backlog.• Experienced with project and ticket management systems, such as ServiceNow and BMC Remedy.• Ensured the creation and progression of new problem tickets for recurrent IT service issues.• Worked closely with cross-functional and development teams, product owners, project managers, and PMOs.• Collaborated with multiple stakeholders, took ownership, and prioritise workload and ability to talk and positively influence and negotiate with others for continuous process improvement.• Managed day-to-day activities, monitored outcomes, and supported the team to resolve or escalate risks/issues/gaps.• Performed quality assurance processes, RAID log management, meeting best practices and industry standards. • Managed and audited the complete software development lifecycle analysis, system testing, and change management.• Coordinated with an external vendor for a process improvement for a learning product, leading to a CIO recognition.• Established strong relationships with project stakeholders implementing appropriate strategies to minimize recurring problems.• An independent worker and an SME for the applications, coached technical teams, trained juniors, and motivated the team to maintain transparency and openness.• Strong problem-solving and analytical abilities with a results-oriented mindset and decisive decision-making skills to drive project management standards and atmosphere.• Demonstrated outstanding interpersonal, verbal, and written communication, strong attention to detail, and management skills by performing under pressure and handling multiple competing tasks. Show less • Provided assistance for a critical human resource application used in the onboarding of Westpac employees, actively managing various associated processes.• Offered daily support to business users, excelling in resolving immediate issues and addressing significant challenges while leveraging SQL for comprehensive data analysis.• Successfully tackled monthly user stories, utilizing DevOps tools for timely delivery and generating comprehensive user story documentation within Confluence.• Engaged with various business systems, including email and file services, single sign-on, active directory, ITSM, and SaaS.• Demonstrated the ability to identify, analyze, and suggest solutions for business-related issues, effectively mitigating potential losses.• Maintained the daily distribution of reports using Control-M jobs, ensuring uninterrupted system functionality.• Effectively resolved multiple UI and reporting issues within the Oracle fusion application, leveraging Oracle BI publisher, sandboxes, page composer, and design studio tools. Show less • Supported a major human resource application, used to onboard Westpac employees, and manage processes involved in the application.• Supported business users on daily fixes and critical challenges in various and excelled data analysis experiences using SQL.• Worked on assigned monthly user stories, delivered them using DevOps tools, and created user story documentation in Confluence.• Worked on business systems such as email and file services, single sign-on, active directory, ITSM, and SaaS.• Identified, analysed, and proposed solutions to business issues to mitigate and reduce business loss. • Monitored the distribution of reports using Control-M jobs daily without any failure and system capability.• Fixed multiple UI and reporting issues for Oracle fusion application using Oracle BI publisher, and Oracle tools such as sandboxes, page composer, and design studio. Show less

  • Technology Analyst

    Apr 2021 - Aug 2022

  • Senior System Engineer

    Jan 2020 - Apr 2021

  • System Engineer

    Jun 2018 - Dec 2019

  • System Engineer Trainee

    Jan 2018 - Jun 2018
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  UCD Students'​ Union (UCDSU)

  Oct 2022 - Apr 2023

  UCDSU Class Representative
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  Pendulum Summit

  Jan 2023 - Jan 2023

  Volunteer Staff
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  Flossie and The Beach Cleaners

  Apr 2023 - Jun 2023

  Project Management Administrator

  Contract-Volunteer position Responsibilities:• Manage email communication with volunteers, ensuring prompt and professional responses.• Assist in optimizing Google Sheets related to volunteer coordination for schools and Corporate Social Responsibility (CSR) days, ensuring accurate and up-to-date information.• Contribute to the initial phases of charity application development, which includes conducting platform research and collaborating with volunteers to gather requirements.• Assist in budgeting for the development and maintenance of the charity application, working closely with the project team to ensure financial feasibility and cost-effectiveness.• Established distinct volunteer-specific roles and support positions within the organization to manage responsibilities related to the mobile application. Show less

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  Linesight

  Jan 2024 - now

  Information Technology Project Coordinator