Frank Lopez

Experience

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  CompuCom

  Oct 2007 - Aug 2012

  Deskside Analyst L2 & Integration Project Specialist (GE Contractor)

  PC Hardware troubleshooting, Software troubleshooting, and IMAC work.Server racking, and troubleshooting Servers Network WAP Installation and Troubleshooting.Planning and running integration Projects for GE acquisitions.

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  CompuCom

  Oct 2012 - Jun 2020

  Application Support Analyst

  Software Support, Troubleshooting and Documentation for two different internally developed applications. Internal applications: TrackIT and Personality Migration Manager.Work with Sales and Solutions to demo Personality Migration Manager for new prospect customers for their PC Refresh projects. Assess the usefulness of pre-developed application packages for Personality Migration Manager and adapt them to a user environment.Use TrackIT as a project collaboration application to build configurations to help run projects for Project Managers based on the project's requirements and deliverables for 100 different customers. Using SQL queries to extract data from the collaboration application that is needed by Project Managers for their customers. Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems. Show less

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  Primecare Technologies

  Nov 2020 - now

  Technical Service Engineer

  Serve as a senior technical resource assisting both end users and less experienced support analysts in effectively identifying issues and using effective troubleshooting techniques to resolve end user technical issues.