Johanne Adams

Experience

• 

  CCI Call Centres (PTY) Ltd

  Feb 2006 - Feb 2008

  Duty Manager
• 

  CCI South Africa

  Feb 2010 - Dec 2019

  Operations Manager In CCI - Leading and Managing an Operation of 150 staff. Provide inspired leadership for the organization through a robust operating Rhythm Make important policy, planning, and strategy decisions IE : SOPS , OR's, PIP's Develop, implement and review operational policies and procedures.Help promote a company culture that encourages top performance and high morale.Oversee budgeting, reporting, planning, and auditing.Work with senior stakeholders to promote business and people growthEnsure all legal and regulatory documents are filed and monitor compliance with laws and regulations.Work with the board of directors to determine values and mission, and plan for short and long-term goals.Identify and address problems and opportunities for the company.Build alliances and partnerships with other organizations.Support worker communication with the management team Show less

  • Operations Manager

    Feb 2015 - Dec 2019

  • Campaign Manager

    Feb 2010 - Dec 2019
• 

  Synergy Contact Centre

  Sept 2022 - now

  Head of Quality Assurance