Neeraj Gupta

Experience

• 

  MedTrail

  Oct 2019 - Apr 2020

  Technical Support Executive
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  Unicommerce

  Jun 2020 - Dec 2020

  Associate-Product Support

  ● Provided technical support for various applications, achieving a high issue resolution rate.● Collaborated with product teams to identify recurring issues and suggest improvements, leading to reducedsupport requests.● Assisted users in resolving technical issues, maintaining a high standard of customer satisfaction.● Documented and reported common technical issues to the development team, facilitating faster fixes andimproved product stability.

• 

  Tata Consultancy Services

  Apr 2021 - Apr 2023

  ● Designed and developed scalable solutions tailored to client needs, contributing to a 5% increase inapplication performance.● Delivered new features and functionality for web applications using the MERN stack, significantly improvinguser satisfaction and app reliability.● Resolved 50+ user-reported issues through effective troubleshooting and debugging, reducing downtimeand enhancing user trust.● Assisted in building and deploying RESTful APIs, ensuring secure and efficient data flow between frontendand backend components.● Followed Agile methodologies and used Azure dashboards for efficient tracking of user stories, tasks, andbugs, ensuring timely project delivery.● Participated in code reviews and received mentorship from senior engineers, which accelerated skill growthin debugging, code quality, and best practices. Show less

  • Assistant System Engineer

    Apr 2022 - Apr 2023

  • Assistant System Engineer-Trainee

    Apr 2021 - Mar 2022
• 

  Mirabel Technologies

  May 2023 - now

  Software Engineer

  ● Collaborated with a 17-member team to deliver new CRM features, increasing customer engagement by20%.● Led the development of a Form Builder module with file upload functionality, integrating AWS S3 forseamless file storage and retrieval..● Implemented GPT-powered action prompts to help clients create and optimize campaign content, enhancingcontent creation rate by 60% and response rates by 15%.● Optimized backend API performance and introduced infinite scrolling for multiple list views, reducingMongoDB load by 40% and improving user experience.● Developed a Trial Site Application to streamline client onboarding, decreasing manual effort for the salesteam.● Reduced CRM application load time by 30% through strategic code splitting and lazy loading of modules andimages.● Built interactive data visualizations for surveys and campaigns using react-highcharts, allowing users to gainactionable insights..● Conducted pair programming and peer PR reviews to ensure consistent code quality and adherence to bestpractices.● Maintained version control using Bitbucket and tracked project tasks and bugs with Jira for efficient projectmanagement. Show less