Thomas Short

Experience

• 

  Rosebys

  Feb 2004 - Jan 2006

  Customer Service Advisor

  Retail position started part time while still in full time education. Soon became a full time position.Key skills gained / expanded upon – Retail, Cash handling, Customer service

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  The Callista Group

  Jan 2006 - Oct 2009

  Senior Technical Support Analyst

  I spent 3 year in a technical support role working in a small call centre. Key responsibilities included answering all incoming calls and resolving technical issues concerning call logging software.Gained promotion to second line technician before being made redundant.Key skills gained / expanded upon – Telephone manor, key IT skills, prioritising workloads, record keeping

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  Euro Car Parts Ltd.

  Jan 2010 - Nov 2011

  Driver Co-Coordinator

  Delivery driver. My main responsibility was to promptly deliver orders to customer premises. This entailed driving around 200 miles per day in and around Buckinghamshire and Oxfordshire doing approximately 20 deliveries.Gained promotion in September 2010 and became the driver co-ordinator for the branch controlling a team of 13 drivers. Key task was to plan routes and ensuring strict delivery times and picking accuracy promises are kept, while also regularly assessing the current workload - insuring all drivers and warehouse staff had required breaks.I left this post to further my career and return to a sales / office position where I feel more comfortable.Key skills gained / expanded upon – Dispatch / goods out, prioritising workloads, route planning, staff / time management Show less

• 

  GSF Car Parts

  Dec 2011 - Jan 2013

  Telesales / Trade Counter

  My main responsibilities in this role included building close working relationships with key account holders via regular face to face meetings and daily telephone calls. Accurately sourcing and supplying correct parts to suite customer requirements. Creating new business for the branch and business by expanding the existing customer base.Also key was ensuring retail and walk in trade customers are provided with the best possible service over the trade counter. I was also a key holder and controlled goods in on a daily basis. Also assisting with day to day running of the branch stock control, dispatch etc.Key skills gained / expanded upon – Telephone manner, cash handling, stock control (both goods in and out) Show less

• 

  Autologic Diagnostics Limited

  Jan 2013 - now

  My main responsibility is the preparation / dispatch of Autologic’s unique automotive diagnostic tool to locations all over the world. This includes loading unit with relevant software while ensuring it will reach its end user promptly and safely. This regularly involves dealing with couriers and raising commercial invoices. Also arranging collection of damaged or malfunctioning units and making sure the customer is supplied with a replacement unit while theirs is repaired.As a secondary roll I also man the switchboard alongside a team of six- directing customer calls to the technical teams and software engineers as needed.I have furthered my knowledge of the automotive industry and the way more modern vehicles are repaired and diagnosed.Key skills gained / expanded upon – Shipping practices / commercial invoicing, Call handling / telephone manner, General administration skills Show less

  • Logistics Manager

    Jun 2018 - now

  • Order and Dispatch Team Leader

    Jul 2015 - Jun 2018

  • Hardware Support Technician

    Dec 2013 - Jul 2015

  • Administration / Dispatch Assistant

    Jan 2013 - Dec 2013