Alex Ross

Experience

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  Whitehouse Farm Centre

  May 2008 - Jul 2012

  Cashier/Park ride operator

  Maintained a storefront within a family visitor centre as well as operated and maintained visitor attractions. My primary role within the company was the overview and maintenance of visitor attractions (ride-on electric go karts, play parks, pedal operated go karts) including maintaining a clean and safe environment for visitors and users, primarily children aged 10 and under, as well as the maintainence/groundskeeping of the park grounds (replacing damaged equipment, repairing fences and structural issues in barns/enclosures, tree cutting/preening services). My time in the storefront was primarily the sale of confectionary goods as well as gifts, toys and occasionally the sale of small animals and livestock. Show less

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  Dixons Carphone

  Jul 2012 - Sept 2016

  Knowhow Technical/Customer Services

  Worked within a retail environment as a primary technician, repairing both consumer items as well as in store systems. My key role was the troubleshooting and subsequent repair of consumer electricals including PC hardware and software repair. As a Knowhow colleague, i was also tasked with the operation of a customer service returns and sales desk; on a daily basis I would work within a team of 4 or 5 colleagues handling inbound and outbound calls, processing sales/returns and handling all manner of customer complaints. Within this role, i also took part in several store audits and often the cashing up of till systems, sometimes even the secure handover and banked cash deposits to a secure transit company representative. Show less

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  Base

  Nov 2016 - Jun 2017

  Running night shift reception/security for a popular backpackers hostel in the heart of Brisbane CBD. Primary tasks included managing the security of the hostel, utilising CCTV systems to improve the security of guests and assets, cashing up and banking cash taken during the shift.During day shifts, I was presented the opportunity to lead the team as the head receptionist. The opportunities presented to me included managing a staff consisting of Housekeeping, Receptionists, Maintenance, Bar staff and Restaurant staff (Chefs, Cleaners) as well as conducting stock audits, sale of travel packages and advising staff on how best to treat all interactions with customers. Show less

  • Maintenance

    Nov 2016 - Jun 2017

  • Night Auditor

    Nov 2016 - Jun 2017
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  Self-employed Labourer

  Jun 2017 - Oct 2017

  Labourer
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  Euro Hostels

  Oct 2017 - Jul 2019

  Following the departure of the previous Door Supervisor in December 2018, I began researching the role and expectations. I passed the exams and physical intervention tests on my first attempt and received my license in late March. Within the role I have encountered a handful of challenges from both members of the public and hotel guests, and have always sought to bring about a peaceful resolution. Where a firmer hand was required, I have maintained a high level of professionalism. I always ensure that Incident reporting is kept to a high standard, capturing as much information as possible, and have been sure to follow up on incidents where required. I have assisted in various first aid situations, fire inspection/evacuations and police attendances, even before my time as the on site security. Show less Began as a member of the night shift reception team working within a team of 4. Following the departure of 2 members of staff, including the previous Team Leader, I helped facilitate the hiring of a new member for the Door Supervisor position and was subsequently fast tracked to take over as the department head within 2 months of employment. During my time as Team Leader, I have been responsible for the hiring and training of several members of the team, as well as the implementation of new training practices for said team.In December 2018 our Door Supervisor opted to leave the position, prompting myself to begin looking into the role. As of March 2019 I have been officially licensed as a Door Supervisor and took over the position myself. As part of my duties within the role, I attend Hotel Watch meetings (a branch of the Pub Watch scheme) and have created and implemented a contact system currently gaining traction within the Newcastle City hotels whereby hotels are able to alert each other at once as to troublesome guests. As of June, there are 15 different hotels operating within the city limits who are enrolled onto the system, making regular use of it. Show less

  • Door Supervisor

    Mar 2019 - Jul 2019

  • Night Reception Team Leader

    Oct 2017 - Jul 2019
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  YHA (England & Wales)

  Jul 2019 - Oct 2020

  Continued on from my role of Night Team Leader with Euro Hostel following the takeover of my site by YHA. The role was updated to Night Manager to fit in with YHA's structure.Ended my employment with YHA due to an offer of voluntary redundancy following a lack of business within the hospitality industry due to the Covid-19 pandemic. Continued on from my role of Door Supervisor with Euro Hostel following takeover by YHA. The security based role was officially retired in December 19, however many aspects of the role were carried on within my new combined role of Night Manager.

  • Night Manager

    Jul 2019 - Oct 2020

  • Door Supervisor

    Jul 2019 - Dec 2019
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  Unite Students

  Nov 2020 - Apr 2022

  Service and Safety Advisor

  Working between 8 sites across Newcastle City Centre, with a difference of occupancy ranging from around 100 to 850. The primary purpose of the role is to assist students in any matters relating to the usage of the site and its facilities, such as lost keys, loss of power or responding to complaints, however I was also responsible for the overnight management and protection of the properties within this role, ensuring that any serious incidents are responded to and reported in a professional manner. These could range from fire alarm response, first aid incidents or resolving conflicts between users of the properties.Safety Advisors are also responsible for completing a range of monthly compliance checks; elevator alarm points, refuge points and fire fighting equipment to name a few.Within the role, I took it upon myself to learn multi role skills, primarily shadowing of the maintenance/estates team to brush up on my own experience so as to provide the student clientele with a more rapid response should anything fail within my shift.I was also tasked with maintaining and updating business continuity plans for 4 of the sites within Newcastle Upon Tyne and the Terrorism Response Incident plans for these sites. Show less

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  YHA (England & Wales)

  Mar 2022 - Jul 2023

  Night Manager

  Due to an organisational change at Unite students that threatened the established reliable work-life balance, I opted to leave and returned to my role at YHA Newcastle Central as the Night Manager, taking charge of a team of 3 Night Receptionists.

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  Kabannas

  Jul 2023 - now

  Night Manager

  Following the sale of 3 YHA properties, I retained my position as Night Manager at the Newcastle Upon Tyne location under Kabannas.