Azra Nasreen

Experience

• 

  Azure Innovations (Pakistan) Pvt. Ltd.

  Jul 2019 - Oct 2019

  Internship

  1. Developed and maintained web applications using the Laravel framework.2. Implemented responsive design techniques using Bootstrap 4 to ensure seamless user experience across various devices.3. Utilized jQuery for interactive features and dynamic content updates.4. Worked with Core PHP to develop custom functionalities and optimize existing codebases.5. Collaborated with front-end developers to integrate user-facing elements with server-side logic.6. Ensured high performance and managed security considerations for web applications.7. Participated in code reviews and contributed to best practices for continuous improvement.8. The technologies used were: Laravel Framework (PHP)Bootstrap 4jQueryCore PHP Show less

• 

  Aircell Technologyy

  Sept 2020 - Dec 2020

  Telesales Executive

  1. Made outbound calls to potential and existing customers to promote products or services.2. Engaged with customers to understand their needs and provide relevant information.3. Closed sales and processed orders accurately.4. Followed up with customers to ensure satisfaction and maintain long-term relationships.5. Met or exceeded sales targets and performance metrics.6. Maintained detailed records of calls and customer interactions.7. Stayed updated on product knowledge and industry trends. Show less

• 

  Systems Limited

  Jan 2021 - Mar 2022

  Associate Software Engineer (Product Operations)

  1. Worked as an L2 technical support engineer for a variety of international clients 2. For the past 5 months, I worked as a shift lead3. Properly training new hires and creating SOPs4. Interacting with customers on a bridge call for migration and production issues5. Troubleshooting of problem and escalation to the relevant team within SLA6. As2 setups and troubleshooting through logs7. Monitoring the environment to verify that all services are operational8. Create, track and resolve issue tickets using the Jira portal9. Trace the problem using telemetry and provide a timely resolution10. Tools and Technologies: Microsoft Azure, Cosmos DB, MS SQL, FileZilla, VMs, Altova Mapping, AS2configurations, Topics, and service bus configurations Show less

• 

  I2c Inc.

  Apr 2022 - Jan 2024

  Software Engineer (Product Operations)

  1. Worked closely with Settlement and Reconciliation issues2. Hands-on experience with services such as SSRP, ACH and Direct Deposits3. Prepared insightful data for analytics and reporting4. Escalated issues on time and regularly provided reports to respective stakeholders5. Worked with Databases particularly Informix and MySQL6. In-depth information and knowledge regarding payment networks such as MasterCard, Visa7. Documented process run books, generated summaries and developed reports regarding Alerts andCampaigns8. Skilled with IVR and SOAP services as well as testing9. Handled digital wallets10. Specialized in Backoffice related processes of bank cards such as Fraud Management, Card Management,Settlements and Chargebacks11. Conducted technical pieces of training of Level 1 and Level 2 production support teams12. Communications with the clients and postproduction deployment support and verification Show less