
Anwesha Bose
Senior Customer Service Officer

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About me
Aviation Enthusiast - Soaring with passion
Education

Sikkim Manipal University - Distance Education
2004 - 2006Master of Business Administration - MBA Marketing and HR a
Sikkim Manipal University - Distance Education
2004 - 2006Master of Business Administration - MBA Human Resources Management/Personnel Administration, General a
Calcutta University, Kolkata
1999 - 2002Bachelor of Commerce - BCom Commerce b
Experience

Air Sahara
Jan 2001 - Mar 2006Senior Customer Service OfficerOperation Control - Flight routing , crew pattern , aircraft overflying rights , charting , communication between commercial, operations , engineering and cargo team. I was directly reporting to our HUB operations in Delhi

Emirates
Mar 2006 - nowAirport Operations SupervisorCustomer Service officer
Licenses & Certifications
- View certificate

Customer Service Foundations
LinkedInApr 2020 - View certificate

De-Escalating Intense Situations
LinkedInApr 2020 - View certificate

Customer Service Foundations
LinkedInApr 2020 - View certificate

Building Resilience as a Leader
LinkedInAug 2020 - View certificate

Managing Teams
LinkedInApr 2020 - View certificate

Enhancing Team Innovation
LinkedInMay 2020 - View certificate

Using Questions to Foster Critical Thinking and Curiosity
LinkedInMay 2020 - View certificate

Leadership Mindsets
LinkedInJul 2021 - View certificate

Transitioning from Manager to Leader
LinkedInMay 2020 - View certificate

Remote Work Foundations
LinkedInJul 2021 - View certificate

Creating Positive Conversations with Challenging Customers
LinkedInMay 2020 - View certificate

Developing Your Emotional Intelligence
LinkedInMay 2020 
Turn Around Coordinator
EmiratesJan 2016
Train the Trainer
EmiratesAug 2023- View certificate

Listening to Customers
LinkedInApr 2020
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