Jamie Fletcher

Experience

• 

  McDonald's Corporation

  May 2008 - Apr 2012

  Crew Trainer
• 

  M&S Bank

  Mar 2014 - Apr 2016

  • PPI administrator

    Jun 2014 - Apr 2016

  • Savings and Investments Back Office Administator

    Mar 2014 - Jun 2014
• 

  StepChange Debt Charity

  Apr 2016 - May 2017

  Debt Councillor
• 

  Lloyds Banking Group

  May 2017 - now

  Ensuring compliance with scheme rules and releases are appropriately managed through effective project management activity. E2E management of Rectifications within the collections and recoveries area. This involves working with appropriate stakeholders to understand root cause and implement a forward fix (where appropriate). Once resolved customer remediation must be designed and implemented with appropriate mailings issued. Overseeing change and governance impacting collections & recoveries processes Managing events in the collections environment that have occurred through issues with processes, policies and systems. This involves completing root cause analysis, identifying trigger events and orchestrating fix activity by engaging relevant stakeholders.

  • Project Manager

    Jan 2023 - now

  • Event and Rectification Delivery Manager - Collections Treatment Strategy

    Jan 2021 - Jan 2023

  • Business Support Assistant Manager - Process Team

    Sept 2020 - Jan 2021

  • Event Management Lead

    Aug 2019 - Sept 2020

  • Remedial Action Analyst

    Jul 2018 - Aug 2019

  • Evictions and Law of Property Act Accessor

    May 2017 - Jul 2018