Jack Tsao

Experience

• 

  WT EXPRESS

  Sept 2005 - Jun 2008

  Ocean Imports Projects

  - Responsible for company's most important key account. - Provide customer with daily status reports and keep all parties informed at all times.- Manages the cost and profit analysis and daily operational duties.

• 

  101vision.com Travel Services

  Aug 2008 - Jun 2019

  Marketing Manager

  - Participate in the development of annual marketing strategies.- Choose the best advertising channels for different marketing projects- Responsible for creating Taiwan's first real time, online air ticket booking website, in co-operation with Amadeus, world's premier GDS provider.

• 

  WT EXPRESS (CANADA) INC.

  Jul 2019 - now

  Ocean imports / Project Manager

  - Responsible for managing the import process of goods via ocean freight. - Arrange and plan shipment delivery/pick-up with transportation companies; track and trace shipments until final delivery.- Verify the accuracy of all freight documentation and booking information prior to shipment execution, ensuring compliance with the approval process.- Communicate with global offices/agents to ensure proper documentation and compliance for shipments.- Collaborate with customs brokers for customs release and compliance with other government agencies as required.- Deliver exceptional client service and maintain robust business relationships with clients and carriers.- Handle all client and partner communications promptly and professionally.Resolve operational issues and customer complaints, implementing measures to reduce recurrence. Show less