Grace Callahan (Blair)

Experience

• 

  Tim Hortons

  Jul 2016 - Sept 2019

  Supervisor

  • Promoted to Supervisor from Team Member June 2018• Provided world class experiences to customers through friendly and efficient service.• Lead store day to day operations including opening and closing procedures.• Trained and coached team members to drive results.

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  TRINITY PEDIATRICS, INC

  Oct 2018 - Oct 2019

  Cleaning Supervisor

  • Oversaw and performed all cleaning done at pediatric office.

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  Our Lady Of Pompeii Church

  Mar 2019 - Aug 2019

  Receptionist

  • Responsible for communications to the church office.• Maintain calendars and schedule appointments and meetings for staff. • Maintain strong organization and efficiency for filing and administrative duties.

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  Microsoft

  Sept 2019 - now

  Aspire Hire• Operated as Project Manager for Staffing resulting in 100% adoption rate for 200+ users.• Served as DRI for Availability by acting as liaison between the field and engineering to add relevant features on a semesterly basis while reporting key metrics to stakeholders and leadership. • Managed Works Council approval for product gaining approval in all 14 countries. • Ran Mural design ideation sessions to improve product usage with CSAT of 5/5 post-launch. • Coordinated diversity and inclusion initiatives including GIVE with 100% team participation.• Lead intern cohort group of 25, acting as FTE mentor and planning three inclusive and fun events. Show less • Transitioned from being second highest revenue seller in store to being a peer leader in customer success trainings and events offered.• Partnered with Community Development Specialist to conduct outreach to local schools and organizations resulting in our store being 1st in the company in Q4 and all of FY20. Trained over 23,000 Businesses, Educators and Youth in Q4, training nearly 2,000 customers every week with 165% productivity rate helping the team to hit all KPI's for FY22.• Conducted outreach to schools, resulting in scheduling over 500 field trips for over 5,000 students and building strong relationships with teachers.• Partnered with HQ to provide over 2,000 free Black History Month and Women’s History Month Field Trips for schools all over the United States. Show less • Helped commercial and consumer customers find the best cloud solutions for their needs, resulting in the highest number of office units sold in Q2, attaching office to 62.5% of the PC’s sold. • Creating Microsoft fans by romancing our first party Surface line of PC’s, resulting in being the 2nd highest in revenue in Q2 with $81,000 and most Surface devices sold.• Giving back to the community through Microsoft’s free community workshops and events. Driving attendance from the sales floor as well as delivering quality content, resulting in being Community MVP for Q2.• Driving commercial business to the store by promoting our business program from the sales floor and capturing leads from interested parties, resulting in winning our SMB leads contest by having the most business leads in November.• Won store MVP in November and April, based off sales metrics and store impact. Show less

  • Business Program Manager | Aspire Program

    Aug 2022 - now

  • Customer Success Virtual Trainer | Direct Sales and Support

    Jul 2020 - Aug 2022

  • Product Advisor

    Sept 2019 - Jun 2020
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  M&T Bank

  May 2021 - Aug 2021

  Mortgage Payoffs Intern | Retail Loan Servicing

  • Communicated with hundreds of title companies and borrowers to ensure mortgages were paid in full while operating as the primary point of contact. • Compliantly created and noted payoff quotes and mortgage payoff confirmations within internal systems.• Served as the face of the bank for in-person customers paying off mortgages.• Completed quality control checks of offshore vendors processing work on our behalf.