Helen Turner

Experience

• 

  Self-employed

  Feb 2005 - Aug 2007

  Training And Development Consultant

  Self employed role supporting a range of clients with training, learning and development solutions. Delivered Level 3/5/7 Institute of Leadership and Management qualifications. Facilitated 360-degree feedback and coaching sessions.

• 

  John Lewis & Partners

  Sept 2007 - Apr 2022

  Developed and delivered a significant business optimisation project, working with internal stakeholders and external contractors. Key responsibilities included maintaining customer service, engaging employees to support the project, presentation standards and heath and safety/compliance. Senior leadership role with ownership for People, Customer, Sales and Profit KPI’s through a directly reporting team of up to 18 managers. Worked to support 450 employees in a co-owned business to deliver outstanding customer service. Experienced in employee engagement, change programmes budgeting, compliance and health and safety. Promotion post restructure to lead a remote team of 7, established the proposition and operating model for learning and development across 6 regional sites which included shops, delivery hubs and distribution centres. Headed a team of 8 HR specialists in the delivery in the delivery of recruitment, training and skills development. Supported wide HR services including policy, Edward and employee relations.

  • Deputy Branch Manager

    Jan 2022 - Apr 2022

  • Operations Manager

    Nov 2015 - Jan 2022

  • Regional Learning Manager

    Oct 2013 - Nov 2015

  • Recruitment and Development Manager

    Sept 2007 - Oct 2013
• 

  University Arms, Cambridge

  Oct 2022 - Jul 2023

  Human Resources Manager
• 

  Bourn Hall Fertility Clinic UK

  Jul 2023 - now

  Head of Human Resources