Michael Henry, PhD, MBA

Experience

• 

  Lensrentals.com

  Jan 2009 - Jan 2010

  Copywriter and Video Producer

  - Created videos educating customers about lens selection for different purposes- Updated and standardized website copy, including developing a style guide - Processed orders and inspected camera lenses, bodies, and AV equipment

• 

  Sentry Data Systems

  Jan 2010 - Jan 2011

  Technical Analyst

  - Refactored existing PHP code- Wrote custom data parsers in Ruby for client implementations- Designed daily checklist for Technical Client Support

• 

  Reamplify Design

  Jan 2011 - Jan 2015

  Project Manager, Founder

  - Founded a web development/design company- Built marketing, sales, and website implementation workflows- Managed several dozen website development and maintenance projects

• 

  LCC International University, Lithuania

  Jan 2013 - Jan 2022

  - Led the Digital Literacy Initiative, a focus within the university’s strategic plan- Ran cross-functional teams developing a new corporate intranet, a video streaming system, and an online portfolio solution- Advised other teams regarding project requirements/feasibility- Defined requirements and assessed feasibility of potential new projects - Taught communication and information systems courses- Supported faculty use of Moodle and other web platforms- Advised students from 20+ countries regarding technology projects and theses

  • Project Manager for Technology Education

    Jan 2021 - Jan 2022

  • Assistant Professor, Instructor

    Jan 2013 - Jan 2022
• 

  Automattic

  Jan 2015 - Jan 2018

  Happiness Engineer

  - Provided technical customer support for WordPress.com- Completed 17,000+ interactions using email, live text chat, and 1-1 screensharing sessions- Lead a three-month project to update documentation for new admin interface- Edited and managed What to Watch This Week, an internal newsletter for support staff

• 

  Springbok Agency

  Jan 2024 - Jan 2024

  Technical Project Manager

  - Led teams of developers and designers using Agile/Scrum methods- Managed client accounts and freelancers to achieve project goals- Served as technical architect for web development projects

• 

  Tilburg University

  Aug 2024 - now

  Program Manager