Matt Elliott

Experience

• 

  Prolinx Limited

  Nov 2015 - now

  My responsibilities are to support Incident, Problem and a Change by adding input of my speciality technology, whilst assisting in other technologies where possible.I take on incidents escalated by the Service Desk and investigate to lead to resolution.I also take on Problem incidents to provide a deeper analysis of an issue to provide either a Root Cause or a resolution to a continuous or re-occurring issue.I also assist with the Change process by writing up change documentation or implementing a change, and if necessary rolling back a change if it has gone wrong. Show less

  • Platform Engineer

    Feb 2025 - now

  • Technical Delivery Engineer (Secondment)

    Jan 2024 - Feb 2025

  • 2nd Line Linux Infrastructure Engineer

    Apr 2023 - Jan 2024

  • Service Desk Team Leader

    Jun 2019 - Apr 2023

  • Service Desk Assistant Team Leader

    Jan 2018 - Jun 2019

  • Service Desk Analyst

    Nov 2015 - Jun 2019