Ashwini Goranti

Experience

• 

  Tata Consultancy Services

  Jan 2018 - Nov 2021

  Sales executive and Quality Analyst

  • Promoted personal loans of Bajaj finance limited to new and existing customers • Analyzed customer needs and provided best options, upselling products and services • Handled customer data & mitigated the risks in the process Lead Generation • Gathered data from customer and comprehended their requirements for the lead generation • Verified customer details such as personal details, bank and employment • 20% increase in lead generation by reaching out to our existing customer base for referrals • Developed and maintained quality management systems to ensure compliance with industry standards Show less

• 

  Tata Consultancy Services

  Jan 2022 - now

  SAP Analyst

  • Monitored SAP systems alert of SAP FICO, SAP MM for timely identification and resolution of system issues. • Analyzed and prioritized alerts based on severity, impact, and urgency to mitigate risks efficiently. • Coordinated with cross-functional teams to investigate and resolve critical system alerts. SAP Project Management • Managed SAP projects including planning, scheduling, and resource allocation • Specialized in finance & material processes for continuous improvement and driving operational efficiencies. • Monitored project progress and ensured timely delivery within budget constraints. • Communicated project status and updates to stakeholders and senior management. System Support and Troubleshooting • Provided support & troubleshooting for SAP systems, minimizing downtime & optimizing performance. • Collaborated with technical teams to implement system enhancements and updates. Show less