
Luis Pedro
Operational Command Centre Coordinating Officer

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About me
Manager Business Improvement and Disruption at Qatar Airways
Education

Portuguese Air Force
1991 - 1992Professional Air Traffic Controller Speciallist License Nr 612/92
Escola Secundaria Ferreira Dias
1988 - 1991Graduated Electrical and Electronics
Experience

AFP - Air Force Portugal (Air Force Commmand Centre - Portugal)
May 1992 - Jan 1998Operational Command Centre Coordinating Officer• Ensure the above-mentioned flights have the required Diplomatic Over-flight Permits and other necessary arrangements and coordinate the operation with all entities involved• Coordinate all entities involved in Search and Rescue Operations (Air Force; Navy, Hospitals, etc…)

AFP - Air Force Portugal (Sintra AB & Tancos AB Portugal)
Jan 1998 - Jan 1999Air Traffic Control Specialist•As AIS Supervisor in Sintra AB (LPST), to conduct pre-flight briefings on weather conditions, suggested routes, altitudes, indications of turbulence, and other flight safety information.•As Air Traffic Control in Tancos AB (LPTN) Tower, Direct ground traffic, including taxiing aircraft, maintenance and baggage vehicles, and airport workers; direct pilots to runways when space is available, or direct them to maintain a traffic pattern until there is space for them to land; Inform pilots about nearby planes as well as potentially hazardous conditions such as weather, speed and direction of wind, and visibility problems Alert airport emergency services in cases of emergency and when aircraft are experiencing difficulties عرض أقل

AFP - Air Force Portugal (Air Force Commmand Centre - Portugal)
Jan 1999 - Jan 2000Operational Command Centre Coordinating Officer• Ensure the above-mentioned flights have the required Diplomatic Over-flight Permits and other necessary arrangements and coordinate the operation with all entities involved• Coordinate all entities involved in Search and Rescue Operations (Air Force; Navy, Hospitals, etc…)

ISD
Jan 2001 - May 2003Training Department Coordinator• Responsible for the technical/pedagogical management of the different courses and all the necessary logistics (hardware, software and all required material for the trainings)• Basic MS Office Instructor (Powerpoint)• ECDL (European Computer Driver License) Certification Examiner

Airluxor
May 2003 - Sept 2007OCC Duty Officer• To take all necessary steps to ensure a safe and punctual operation in accordance with operating procedures, on a cost efficient basis; • Monitor and anticipate events that may affect operational integrity and to take such steps as might be necessary to mitigate disruption to the flying program; • Proactively manage the flight schedule by maintaining the company flight following system, and maintaining a weather and NOTAM watch as appropriate to the operation, to minimize potential disruptions; • During abnormal or emergency operations, ensure that the appropriate procedures are implemented and senior management is informed as necessary; • Maintenance of operations control and integrity in accordance with Hifly Policy and OCC Standard Operating Procedures; • Produce daily operations delay/occurrence reporting; • Maintain the Company aircrew rosters to ensure an efficient flying programme and monitor operational crews flying duties to ensure the avoidance of fatigue and ensure compliance with the Company Flight Time Limitations scheme to maintain roster stability; • Ensure an efficient flying crew programme in accordance with the company flight time limitations scheme by optimization of crew utilization together with adherence to the current HiFly Rostering and Crewing Protocol. عرض أقل

Hifly, Transportes Aereos S.A.
Sept 2007 - Dec 2010Implementation of SOP’s, fuel and route studies. OCC staff training and proficiency requirements.Monitoring and measure of OCC staff performance relative to their knowledge, understanding and application of SOP’s • Ensure that the Director of DPCO and any others concerned are advised of operational developments; • Ensure the provision and serviceability of all necessary Operations Control communications and equipment;• Ensure that Emergency Response Plan notification procedures are current and correctly implemented; • Develop Hifly Operations Control Manual and implement, revise and enforce the standards contained in the OCM or other relevant publications• Ensure that all Operations Control and Flight Dispatch personnel are provided with adequate training, checking and route familiarization; • Perform the approved internal Audit Program for Hifly CCO; • Test that all products provided from external suppliers for the OCC meets Hifly and INAC requirements before use; • Carry out investigations in relation to incidents and accidents related to CCO facilities and aircraft upon request of the Quality Assurance Manager and/or Director of DPCO; • Participate in release exam committees; • Follow-up with the Quality Assurance Manager for all violations identified during audits and spot checks, and ensure that the remedial corrective action is satisfactory; • Participate in the physical audit tasks, as appropriate; • Act as the IOSA Coordinator for the OCC Department; • p) Liaising with the aircraft / equipment manufacturers, handling agencies and regulatory authorities including but not limited to the NCAA, NAMA, NIMET & FAAN and other external authorities and entities relevant to operational control and that are involved with the provision of services to, or whose service may affect Company operations. عرض أقل Accumulating functions as OCC Duty Officer; OCC Crew Control Officer and Flight Dispatch Officer, duties and responsibilities were:• Take all necessary steps to ensure a safe and punctual operation in accordance with operating procedures, on a cost efficient basis; • Monitor and anticipate events that may affect operational integrity and take such steps as might be necessary to mitigate disruption to the flying program; • Proactively manage the flight schedule by maintaining the company flight following system, and maintaining a weather and NOTAM watch as appropriate to the operation, to minimize potential disruptions; • During abnormal or emergency operations, ensure that the appropriate procedures are implemented and senior management is informed as necessary; • Maintenance of operations control and integrity in accordance with Hifly Policy and OCC SOP's; • Maintain the Company aircrew rosters to ensure an efficient flying programme and monitor operational crews flying duties to ensure the avoidance of fatigue and ensure compliance with the Company Flight Time Limitations scheme to maintain roster stability; • Ensure an efficient flying crew programme in accordance with the company flight time limitations scheme by optimization of crew utilization together with adherence to the current HiFly Rostering and Crewing Protocol.• Generate Operational Flight Plans and file ATC flight plans • Secure optimum air traffic slots, with due regard to flight times and over flight costing; • Manage the flight schedule by maintaining the Company flight following system, and maintaining weather and NOTAM watch as appropriate to the operation, to minimize potential disruptions; • Notify all interested parties of ATC delays and significant events. Ensure all relevant company and service providers are advised of the status of company flying programme and any actions that may be required; • Initiate call out procedures in the event of an aircraft accident/incident; عرض أقل
OCC & Dispatch Manager
Aug 2010 - Dec 2010CCO and Flight Dispatch Officer
Sept 2007 - Aug 2010

Arik Air
Jan 2011 - Aug 2015Responsible for the implementation of SOP’s, fuel and route studies and fuel policy.Responsible to determine OCC staff training and proficiency requirements. Develop training criteria and courses, and maintain training and proficiency records. • Determine Flight Dispatch procedures, ensuring they are correctly put in place and up to date; • Develop, implement, revise and enforce standards, policies and procedures pertaining to the Operations Control and Flight Dispatch functions, in keeping with all Safety, NCAA, ARA and Operations Co-ordination requirements.• Maintenance of day-to-day systems at Flight Dispatch; • Provide support to Flight Dispatch services, including flight planning, flight watch, weather briefing and communications as required by the applicable chapters of the Arik Air Operations Control Manual; • Ensure that Operations Control and Flight Dispatch personnel are provided with adequate training, checking and route familiarization suitable to their position; • Preparation and follow-ups as well as participation at audits related to personnel training; • Responsible for Keeping personnel training records updated; • Liaising with the aircraft / equipment manufacturers, handling agencies and regulatory authorities including but not limited to the NCAA, NAMA, NIMET & FAAN and other external authorities and entities relevant to operational control and that are involved with the provision of services to, or whose service may affect Company operations • Responsible for the creation and implementation of ATC Repetitive Flight Planning in Nigeria (NAMA letter of acceptance for testing phase NAMA/HQ/GMAIS/50/VOL.1/54 of 26th August 2011)• Responsible for Arik Air ETOPS certification in collaboration with Arik Air Chief Pilot and Arik Air Airbus fleet Manager• Responsible for the Arik Air Operational Control Manual (OCM) development in cooperation with the OCC Manager• Arik Air OCC IOSA Audit 2012 with zero (0) findings عرض أقل
Associated Vice President OCC
Feb 2014 - Aug 2015OCC - Flight Dispatch Manager
Jan 2011 - Feb 2014

Glam`s Effect
Jan 2015 - Oct 2017Socio
Qatar Airways
May 2017 - nowManager Business Improvement and Disruption
Apr 2021 - nowIOC Support Manager
May 2017 - Apr 2021
Licenses & Certifications

Air Traffic Control Specialist
INAC - Instituto Nacional de Aviação Civil - Portuguese Civil Aviation Authority
Languages
- enEnglish
- poPortuguese
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