James Fontanez

Experience

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  Bed Bath & Beyond

  Nov 2010 - Aug 2014

  Sales Associate

  Customer Interface -Answer in person and call-in customer inquiries and relay detailed product knowledge back to customers in order to assist in product choice selections. Merchandising-Implemented detailed corporate plan-o-gram display setups as well as designed custom one-off product displays highlighting new merchandise.Inventory-Solely responsible for maintaining and organizing stock rooms, resupplying sales floor displays with merchandise, generating inventory sales reports and participate in annual inventory audits of other retail locations in the Northeast Regional District. Show less

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  American Red Cross

  Mar 2017 - Jul 2022

  Recruiter

  -Schedule prospective blood donors by phone and email.-Call blood donors for reminder calls, follow-ups, and maintenance of records.-Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals.

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  WXXI Public Broadcasting Council

  Jan 2023 - now

  Member Services Associate

  ▪ Answer the member hotline and main station line▪ Answer incoming emails to Membership email accounts or determine the appropriate team member to address members’ needs▪ Enter giving data into Allegiance including the processing of one-time-gifts, cancelations, donor upgrades, changes in payment information▪ Provide ongoing data cleanliness and integrity support▪ Provide data entry and upload support as needed by other Membership team members▪ Develop expertise in Passport setup and advise members▪ Develop expertise on MyWXXI Usage and monitor user requests and changes as they come in▪ Train on other database processes so as to serve as back up for critical Allegiance functions Show less