Heather Hanan

Experience

• 

  Francis Tuttle Technology Center

  Oct 2007 - Jul 2014

  Manager – Event Services, Print Center, Daytime/Evening Reception, and Volunteer Program

  • Hired, trained, mentored, and counseled nine staff members. Created and updated job descriptions, provided specialized training, and professional development opportunities. Documented departmental policies and procedures, created surveys, managed budges, billing, and contracts. Increased employee retention by 47%, Increased district external events by 150%, upgraded and replaced event booking software system.

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  The Language Company

  Jul 2014 - Dec 2015

  International Director of Recruiment And Marketing

  • Directed global marketing and recruitment for thirteen TLC schools across the US. Guided TLC school directors and assessed future needs, enrollment targets, and recruitment goals. Forecasted budgets, strategized marketing targets, assigned directors to specified international recruitment locations, and partnered with international education agencies. Negotiated international agency contract terms and execution. Managed TLC marketing team.

• 

  Southern Nazarene University VETs Center

  Oct 2016 - Jan 2018

  Interim Director, Public Affairs & Recruitment Coordinator

  • Directed Veteran’s Education Transition Success Center of Excellence, funded trough a Department of Education Federal Grant. Ensured compliance with grant requirements. Oversaw recruitment, marketing, budgets, training, documentation, and data collection. Certified that Veteran students remained in contact with VET’s Center staff through the first year of matriculation. Created student surveys for grant compliance. Passed federal grant review. Partnered with the Department of Veteran’s Affairs to train university staff on how to best serve Veteran students. Show less

• 

  Francis Tuttle Technology Center, INTEGRIS Health, OU NCDET

  Jan 2018 - Mar 2019

  Employment Consultant | Program Coordinator- Project SEARCH

  • Oversaw the Project Search Program at INTEGRIS Baptist Medical Center. Documented task analysis conducted job coaching plans for student interns. Ensured program success by outlining employment planning goals, led information sessions and tour groups for high school students and counselors. Introduced new orientation agenda, including communication activities, team building, ice breakers, and strengths assessments.

• 

  University of Oklahoma

  Mar 2019 - Oct 2019

  Pre-Employment Transition Specialist

  • Managed ten high schools and one hundred students taking part in the pre-ETS pilot program. Guided administrative staff on how to best use program services. Presided over contracts between The University of Oklahoma and partner schools. Focused on creating customized curriculum for each student population. Traveled to my assigned network of schools/students to teach or conduct activities. Collected data on the progress of each school and student for DRS reporting.

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  INTEGRIS Health

  Nov 2019 - now

  • Manage full cycle onboarding for INTEGRIS Health independent providers and employed APPs Including: Identity Access Management Portal’s approval, assignment of IAM clinical applications via SailPoint and HealthStream courses. Authenticate facility privileges and verify credentials with CVO, schedule EPIC training. Designated manager for over twelve hundred independent providers system wide. Maintain and update department KPSW. Partner with specialty managers and facility leaders to ensure quality outcomes. Plan and host New Physician and APP orientation sessions. Show less

  • Customer Success Manager

    Oct 2023 - now

  • Provider Services Consultant, Provider Recruitment

    Nov 2019 - Oct 2023