Matthew P. Henriques

Experience

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  TD

  Aug 2011 - Jan 2015

  Customer Service Representative

  Delivered exceptional customer service that led to exceeded sales goals and high customer satisfaction. Processed transactions efficiently during peak periods to maintain ideal flow of customer traffic. Minimized financial risk by identifying fraudulent transactions and following compliance for all customers. Performed accounting duties with high accuracy, correcting any errors to ensure daily ledger balanced. Opened new accounts, products, and services for customers based on their individual financial objectives. Handled large amounts of cash in multiple currencies for deposits and withdrawals. Trained newer employees on daily CSR functions, taking on a manager-style role when needed. Show less

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  CI Investments Inc. – Canada’s Investment Company

  Oct 2015 - Aug 2016

  Financial Services Representative

  Provided financial advice to clients over the phone and assisted them with any inquiries. Initiated mutual fund transaction requests and forwarded them to financial advisors for processing.

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  Scotiabank

  Jun 2017 - Sept 2017

  Credit Officer

  Reviewed credit applications diligently for swift adjudication, averaging 50 applications processed daily.

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  TD SYNNEX

  May 2018 - Oct 2023

  Product Manager

  Managed the day-to-day distribution activities for high-profile vendors such as HP, averaging between $8M - $12M in revenue each quarter. Collaborated with HP’s account managers on product roadmaps, go-to-market strategies, and forecasts, with a strong partnership that resulted in a 20% market share increase against rival distributors. Developed and maintained relationships with retail and commercial clients, taking the time to understand their individual objectives and needs, ensuring they received the right products for their forecasts. Executed successful sales and marketing strategies that led to increased online business with retailers such as Costco, The Source, Canada Computers, and Staples during and after the pandemic. Presented products using various marketing tools both virtually and in person at sales trainings and trade shows to promote brand, create new sales opportunities, and increase ROI. Analyzed P&L scenarios using Excel to increase profitability and minimize loss monthly and quarterly. Maintained adequate inventory levels with detailed forecasting to ensure flawless execution of order fulfillment, keeping fill rates above 90% monthly. Compiled and manipulated large amounts of data for financial analysis, identified key performance indicators, highlighted year-over-year growth, and created detailed reports for executives to review. Improved internal processes with forward thinking, data-driven strategies for better efficiency of daily product manager duties (inventory management, budgeting, reporting, forecast tracking). Show less

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  MSI

  Oct 2024 - now

  Marketing Specialist

  Ensured all marketing materials were set up in a timely manner with electronics retailers (Canada Computers, Memory Express, Newegg). Developed, implemented, and tracked marketing projects with collaboration from sales team. Created and managed ad campaigns on Amazon Ads, making data-driven decisions with budget, ad placements, and bids to maximize product exposure. Updated A+ content and landing pages on Amazon using Vendor Central. Processed invoices using internal accounts payable software. Maintained good PR relationships with various media influencers to increase brand awareness on social media platforms (YouTube, Instagram, TikTok). Show less