Nelson Paul

Experience

• 

  Covenant Network Technologies Pvt Ltd

  Jan 2009 - Jul 2012

  Technical Head

  • Senior Network Consultant with main responsibilities in preparation, planning, design and implementation of Data (Routers 72XX, 38XX, 28XX, 26XX, 25XX; Switches 2950, 2960, 35XX) and Security (Cisco ACS, TACACS+, RADIUS, 802.1x) at Head office and Business partners. • Responsible for Technical Escalation Tickets raised by partners. • Responsible for designing security and switching solutions for partners and partner customers. • Responsible for Train the Trainers for business partners. • Senior Trainer responsible for content development and delivery as per client and partner requirements. • Planned & implemented training for Routing & Switching and Security track. • Delivered trainings on N+, CCNA, CCDA, CCNA Security, CCNP & CCNP Security. Show less

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  NGS Infonet Pvt Ltd

  Aug 2012 - Aug 2013

  Senior Network Engineer

  • Senior Network Engineer with main responsibilities in handling various projects for the customers. • Responsible for various pre-sales and post-sales supports.• Responsible for design (Solution & BoM), implementing and support of Multi-Layer Switched Networks (Cisco, HP, Dlink).• Responsible for design (Solution & BoM), implementing and support of Wireless Networks on Cisco.• Responsible for design (Solution & BoM), implementing and support of Cisco WAN.

• 

  Mindtree

  Aug 2013 - Feb 2015

  Senior Network Engineer

  • Senior Network Engineer with main responsibilities in handling the daily operations of the Client. • Act as Network L2 support engineer to address any concerns, queries and resolving all Network Infrastructure related issues.• Act as SPOC for a specific technical unit within the team.• Ensure the assigned deliverables are met within the committed SLA’s with highest quality.• Provide inputs for root cause analysis and record solutions in the knowledge base.• Configure and support all routing and switching equipment necessary for the delivery of network services on Local Area Network and Wide Area Network.• Implementation of Firewall solutions on ASA and Foritgate firewalls to secure local-net and DMZ.• Defined ACL policies, NAT, external networks as well as Internet gateways.• Experience on Bluecoat Proxy.• Experience on Global Site Selector.• Implementation of site to site VPN tunnels. • Configured LB(Cisco ACE) for application hosted both internally as well as internet facing applications.• Configuring SSL Offloading at the Load Balancer on ACE.• Troubleshoot and resolve critical network and system issues and ensure documentation for further reference and preparation of RCA.• Trouble shooting L1 team escalated issues on Routing & Switching and Security and Load Balancer domains • Maintaining a configuration management database of all network devices and IP Addresses used.Administration of redundancy solutions on the core Network.• Ensure the assigned deliverables are met with the committed SLA"s • Provide design inputs to engineering solution teams. • Create CP & RI documents as and when required.• Perform Incident Management, problem Mgt, Capacity Mgt. and Release Management. Show less

• 

  IBM

  Feb 2015 - Oct 2017

  Network Operations Lead

  • Heading a team of 12 members handling the day-to-day network operations support for a financial client.• Team includes two L3 engineers, three L2 and seven L1 engineers.• This is a client-facing role along with vendor management.• Take care of the IBM compliance related activities.• Previously a network SME, part of the network implementation team handling projects.• Interact with the customer and prepare the low-level design for the high-level design shared by the Architecture team.• Planning & designing IP schema. • Design & Implementation of LAN & WAN Infrastructure. • Perform analysis and troubleshooting of network related problems & issues at all layers of the networking stack.• Experience in Performance tuning of LAN & WAN. • Configuration and troubleshooting of Site-to-Site and Client to Site VPN’s on multi-vendor Firewalls.• Failover on Firewall (Active/Standby & Active/Active).• Configuring and managing the high availability protocols like HSRP & VRRP. • Analyse the traffic using IP accounting and Wireshark Network Analyzer.• Perform responsibilities of providing detailed documentation and procedures for all solutions. • Foreseeing performance bottlenecks and taking corrective measures to avoid the same. • Build and maintain Visio documentation database of network topology. Show less

• 

  Lowe's India

  Oct 2017 - now

  • Engineering Leader for Lowe’s IT Infrastructure domains as part of Lowe’s Technology organization.• Product Owner for the network automation product which enables all the other network teams and customers on network automation capabilities and self-service portals. • Managing & providing engineering and operational support for Lowe's IT Infrastructure domains - Enterprise Network, Security, Cloud, Data Center, Corporate Platforms, Core/Access Data Network, Wireless & Voice/Telecom) for Lowe's Corporate, Stores and Supply chain IT Infrastructure.• Leading a team of 20 plus members handling the network engineering tasks as part of the infrastructure team. Show less

  • Senior Manager - IT Infrastructure Engineering

    Sept 2021 - now

  • Lead Infrastructure Engineer

    Oct 2017 - Sept 2021