Colm Brennan

Experience

• 

  Prontaprint - Eastbourne

  Jul 2008 - Mar 2011

  Print Finisher

  - Telemarketing- Basic IT support- Sold printing services to customers- Manned the front desk, providing face-to-face customer support and sales- Managed and organised the weekly banking- Produced printing jobs/print finisher- Delivered completed jobs to customersNOTE: Company was named 'Prontaprint' during the time I worked there, however in early 2012 it was renamed to 'Zest'.

• 

  Snapdragon Kitchen & Bar

  Apr 2011 - Dec 2011

  Bartender

  - Served customers food, alcoholic and non-alcoholic beverages including cocktails- Trained new staff- Cash-up at end of certain shifts- Closed and locked up the bar- Stock-taking and management- Allocated and managed breaks/relief for other staff on my bar

• 

  Fastcom Limited

  Dec 2011 - now

  I was promoted to lead the Technical Services team in July 2015. From this new position I hired new technical staff and created a team that worked together as a unit with myself training, guiding, and leading them.I led the emergency after hours team, and had to deal with any queries 24/7, even potentially when not on-call due to the seniority of my position I was used an escalation point if the current after hours technician could not resolve the problem reported by the client.Working with senior management, I developed KPIs and targets that the entire Technical Services team would be reviewed and tracked on.Development is key in all work environments, and it is my task to ensure all existing or new staff are trained and assisted in the correct way. This includes conducting training and arranging third-party/specialists to provide sessions to staff.Following on from my previous role in which I managed all reports for customers and billing, I now also produced and monitored reporting on all Technical Team staff members to ensure that productivity and efficiency are kept at a high standard, whilst also managing all customer SLAs are kept.As part of my senior position, I took on the role of a minor account manager for customers, and an escalation point for both Technical Team staff, and customers.Whilst advancing my own knowledge and continuously expanding my skills sets, this role ensures the entire Technical Team and the services we provide are running to a high quality of standard, whilst also bringing new staff into the company and assisting them in excelling in both their own skills and providing immaculate services to our customers. Show less - Provide technical support and deployment both in person and remotely for: desktops, physical servers, virtual machines, software, and hardware to NZ, Australia, UK, and US- Project management of new customer solution deployment- Managing the pre-qualification, ordering, and completion of xDSL copper, POTS, VoIP, and Fibre products from start to finish using Chorus NZ's national ordering tools. Along with Enable Networks, and UFF.- Configuring, and managing our Radius platforms to allow PPP authentication for direct customers, and wholesalers- Setup and configuration of all customer-point equipment for internet services to work. Dealing with advanced Cisco routers regularly, as well as most other brands. - Advanced MPLS setup of WAN/Private IP customer solutions- I have advanced and lengthy experience in the support, configuration, and deployment of the following systems:Microsoft Windows OS - XP, 7, 8, 8.1, & 10Microsoft Windows Server OS - 2008, 2008 R2, 2012, & 2012 R2Microsoft Exchange Server - 2007, 2010, & 2013Microsoft Active DirectoryHyper-V 2012 & 2012 R2Mac OS XAsterisk3CX Windows PBX PlatformFreePBX PlatformRemote DesktopDomain PlatformsCitrixVeaamVoIP SIP GatewayCopper DSL & POTS service installation, ordering, and faults portals with Chorus in New ZealandFibre service installation, ordering, and faults with Chorus in New ZealandcPanel & WHM Hosting PlatformMicrosoft CRM & SharepointMicrosoft Office 2003, 2007, 2010, 2011, 2013, 2016Naverisk RMMPowerAdmin MonitoringSecurityGateway for Email ServersTeamviewer & Splashtop Remote Support ToolsAhsay Online Backup ManagerFortigate/Fortinet ProductsRuckus Wireless HardwareCisco Switches & RoutersMicrotik Switches & RoutersPolycom PhonesGrandstream PhonesKonica Minolta, HP, and Ricoh PrintersDesktop & Server HardwareAndroid, Windows, and iOS Mobile DevicesAll common network router, AP, switch, printer, and VoIP device brands, Netgear, ASUS, Netcomm, T-Link etc. Show less

  • Senior Project Manager

    Jul 2022 - now

  • Senior Project & Provisioning Manager

    Oct 2019 - Jul 2022

  • Technical Provisioning & Projects Officer

    Jan 2017 - Oct 2019

  • Technical Service Desk Team Leader

    Jul 2015 - Jan 2017

  • Technical Support Officer

    Dec 2011 - Jul 2015